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Improving Service Delivery through State–Citizen Partnership: The Case of the Ahmedabad Urban Transport System

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  • Manisha Verma
  • Anurag Priyadarshee

Abstract

It is widely acknowledged that deeper engagements with people may improve systems of governance at all levels. However, urban local governments in India have not generally developed effective structures and mechanisms for engaging with their citizens. This article draws from a study of Ahmedabad, India, where the local municipal corporation actively engaged with the citizens to develop an efficient urban public transport system. The study demonstrates that appropriate partnerships with citizens may effectively address various institutional deficiencies normally faced by urban local governments, and may facilitate improvements in their service delivery.

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  • Manisha Verma & Anurag Priyadarshee, 2015. "Improving Service Delivery through State–Citizen Partnership: The Case of the Ahmedabad Urban Transport System," Growth and Change, Wiley Blackwell, vol. 46(2), pages 321-336, June.
    • Handle: RePEc:bla:growch:v:46:y:2015:i:2:p:321-336
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    File URL: http://hdl.handle.net/10.1111/grow.12074
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    References listed on IDEAS

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    Cited by:

    1. Xiaohan Li & Yang Lv & Md Nazirul Islam Sarker & Xun Zeng, 2022. "Assessment of Critical Diffusion Factors of Public–Private Partnership and Social Policy: Evidence from Mainland Prefecture-Level Cities in China," Land, MDPI, vol. 11(3), pages 1-15, February.

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