IDEAS home Printed from https://ideas.repec.org/a/bjz/ajisjr/406.html
   My bibliography  Save this article

Tourist Expectation and Satisfaction towards Physical Infrastructure and Heritage Elements in Melaka UNESCO World Heritage Site

Author

Listed:
  • Jamil Jusoh
  • Tarmiji Masron
  • N. Fatimah A. Hamid
  • Norkamaliah Shahrin

Abstract

The expectation and satisfaction level of tourists are required in order to identify the weaknesses that exist in an area. From there, improvements could be conducted to fulfil the needs of tourists regarding heritage elements and physical infrastructure that exists in a Heritage City. Heritage elements are significant as a main attraction force for tourists to visit historic areas. The need for infrastructure is important to improve tourist accessibility when they are visiting a destination. This research is conducted with the hope of studying the expectation and satisfaction of tourists when it comes to heritage elements and physical infrastructure at Melaka UNESCO World Heritage Site. This research applies the quantitative analysis through questionnaire survey forms to a total of 161 domestic and international tourists, together with visual analysis and inventories conducted for the core zone of Melaka City. The results from the visual analysis using the principal component analysis with varimax rotation has identified 24 relevant items that could be divided into three main factors such as heritage elements, infrastructure and supporting elements. From the analysis, the most dominant findings for heritage elements is the museum; in aspects of physical infrastructures, is the most accommodating centres, while facilities factor is in terms of trishaw services. This most dominant finding shows the level of satisfaction accepted by the tourists. On the whole, the satisfaction level is higher than the expected outcomes regarding heritage elements, infrastructure and supporting facilities.

Suggested Citation

  • Jamil Jusoh & Tarmiji Masron & N. Fatimah A. Hamid & Norkamaliah Shahrin, 2013. "Tourist Expectation and Satisfaction towards Physical Infrastructure and Heritage Elements in Melaka UNESCO World Heritage Site," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 2, October.
    • Handle: RePEc:bjz:ajisjr:406
    DOI: 10.5901/ajis.2013.v2n8p733
    as

    Download full text from publisher

    File URL: https://www.richtmann.org/journal/index.php/ajis/article/view/800
    Download Restriction: no
    File URL: https://www.richtmann.org/journal/index.php/ajis/article/view/800/831
    Download Restriction: no
    File URL: https://libkey.io/10.5901/ajis.2013.v2n8p733?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Crouch, Geoffrey I. & Ritchie, J. R. Brent, 1999. "Tourism, Competitiveness, and Societal Prosperity," Journal of Business Research, Elsevier, vol. 44(3), pages 137-152, March.
    2. Lather, Anu Singh & Singh, Reena & Singh, K. Ajay, 2012. "Comparing The Levels Of Expectation And Satisfaction Of Indian And Foreign Adventure Tourists Visiting India," APSTRACT: Applied Studies in Agribusiness and Commerce, AGRIMBA, vol. 6(3-4), pages 1-10, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Armindo Frias & João Cabral & à lvaro Costa, 2015. "Logistic optimization in tourism networks," ERSA conference papers ersa15p1451, European Regional Science Association.
    2. Yang, Yong, 2012. "Agglomeration density and tourism development in China: An empirical research based on dynamic panel data model," Tourism Management, Elsevier, vol. 33(6), pages 1347-1359.
    3. Assaf, A. George & Tsionas, Efthymios G., 2015. "Incorporating destination quality into the measurement of tourism performance: A Bayesian approach," Tourism Management, Elsevier, vol. 49(C), pages 58-71.
    4. Bojan KRSTIĆ & Sonja JOVANOVIC & Tanja STANISIC, 2014. "Central And East European Countries’ Tourism Competitiveness As A Factor Of Their National Competitiveness Level," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 18(18), pages 61-68, December.
    5. Rădulescu Corina Michaela & Pop Izabela Luiza, 2017. "Promotion of Cultural Tourism through Cooperation in the Cross-Border Area," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 51-56, December.
    6. Serrano-Amado, Ana Milena & Montoya-Restrepo, Luz Alexandra & Amado-Cely, Nidia Paola, 2021. "La competitividad turística. Una aproximación desde el Departamento de Boyacá, Colombia," Revista Tendencias, Universidad de Narino, vol. 22(1), pages 226-253, January.
    7. Arie Stoffelen & Dominique Vanneste, 2017. "Tourism and cross-border regional development: insights in European contexts," European Planning Studies, Taylor & Francis Journals, vol. 25(6), pages 1013-1033, June.
    8. E. M. Ekanayake & Mihalis Halkides & John R. Ledgerwood, 2012. "Inbound International Tourism To The United States: A Panel Data Analysis," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 5(3), pages 15-27.
    9. A. George Assaf & Alexander Josiassen & Haemoon Oh, 2016. "Internationalization and hotel performance," Tourism Economics, , vol. 22(3), pages 572-592, June.
    10. Mehdi Hajilo & Mojtaba Ghadiri Masoom & Seyed Hassan Motiee Langroudi & Hassanali Faraji Sabokbar & Lori Pennington-Gray, 2017. "Spatial Analysis of the Distribution of Small Businesses in the Eastern Villages of Gilan Province with Emphasis on the Tourism Sector in Mountainous Regions," Sustainability, MDPI, vol. 9(12), pages 1-19, December.
    11. Assaf, A. George & Josiassen, Alexander & Agbola, Frank W., 2015. "Attracting international hotels: Locational factors that matter most," Tourism Management, Elsevier, vol. 47(C), pages 329-340.
    12. Salinas Fernández, José Antonio & Guaita Martínez, José Manuel & Martín Martín, José María, 2022. "An analysis of the competitiveness of the tourism industry in a context of economic recovery following the COVID19 pandemic," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    13. Carayannis, Elias G. & Ferreira, Fernando A.F. & Bento, Paulo & Ferreira, João J.M. & Jalali, Marjan S. & Fernandes, Bernardo M.Q., 2018. "Developing a socio-technical evaluation index for tourist destination competitiveness using cognitive mapping and MCDA," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 147-158.
    14. Paulo H A Feitosa & Amanda B A Silva, 2022. "Length of stay and satisfaction shaping the competitiveness of international business tourism in São Paulo city, Brazil," Tourism Economics, , vol. 28(3), pages 728-747, May.
    15. Ani Wijayanti & Janianton Damanik & Chafid Fandeli & Sudarmadji, 2017. "Analysis of Supply and Demand to Enhance Educational Tourism Experience in the Smart Park of Yogyakarta, Indonesia," Economies, MDPI, vol. 5(4), pages 1-13, November.
    16. Cathrine Linnes & Jerome Agrusa & Giulio Ronzoni & Joseph Lema, 2022. "What Tourists Want, a Sustainable Paradise," Tourism and Hospitality, MDPI, vol. 3(1), pages 1-20, February.
    17. Buda Baji'c & Sr{dj}an Mili'cevi'c & Aleksandar Anti'c & Slobodan Markovi'c & Nemanja Tomi'c, 2024. "Neural Network Modeling for Forecasting Tourism Demand in Stopi\'{c}a Cave: A Serbian Cave Tourism Study," Papers 2404.04974, arXiv.org.
    18. Dębski Maciej, 2013. "Marketing communication as a tool of building tourism destination competitiveness – selected issues / Efektywna komunikacja marketingowa jako element budowania konkurencyjności destynacji turystycznej," Management, Sciendo, vol. 17(1), pages 259-272, May.
    19. Salamiah A. Jamal & Norliza Aminudin & Norliza Abdul Rahman, 2017. "Visitors’ Experiences of Cluster Developments at Theme Parks in Malaysia," Asian Social Science, Canadian Center of Science and Education, vol. 13(8), pages 1-41, August.
    20. Huang, Jen-Hung & Peng, Kua-Hsin, 2012. "Fuzzy Rasch model in TOPSIS: A new approach for generating fuzzy numbers to assess the competitiveness of the tourism industries in Asian countries," Tourism Management, Elsevier, vol. 33(2), pages 456-465.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjz:ajisjr:406. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Richtmann Publishing Ltd (email available below). General contact details of provider: https://www.richtmann.org/journal/index.php/ajis .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.