Communication Competences Training For Managers Through Role-Play Activities

Communication competences are an important indicator of professional success in most areas of activity and a predictor of social success of modern man. This study is a theoretical approach aimed to substantiate a number of good practices based on role-play as an active-participatory communication competences training in general, and for managers in particular. Starting from the definition of „communication” and „competence”, it was decided to operationalize the concept of „communication competences” in order to identify pathways of the formative approach based on role-play, while emphasizing the importance of the context (actual or anticipated ) in which communication takes place. The results obtained show that ameliorating and improving communication skills can be achieved through learning, practicing and introspection, taking into consideration indicators such as: (1) the analysis of the context of communication, (2) the conduct of rendering each other sensitive, of strengthening and motivating each other, (3 ) the conduct of active listening, (4) the conduct of observation, (5) the conduct of oral communication, (6) formulating and asking questions, (7) providing feedback - empathic conduct, (8) psychomotric conduct and (9) nonverbal conduct. Competences are applicable contextually - updated differently in different situations, educating the reflective practice capacity of the profession becoming indispensable - which shows the importance of personal development in gaining professional success.