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Customer Retention in a Competitive Power Market: Analysis of a 'Double-Bounded Plus Follow-Ups' Questionnaire

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  • Yongxin Cai
  • Iraj Deilami
  • Kenneth Train

Abstract

A model is developed and estimated that forecasts the share of an electric utility's customers who would switch to a competitor under various price discounts and service attributes (reliability, renewable power, energy conservation assistance, and customer service.) The method builds upon previous double-bounded dichotomous choice procedures, extended to account for the multi-attribute nature of electric power service.

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Bibliographic Info

Article provided by International Association for Energy Economics in its journal The Energy Journal.

Volume (Year): Volume19 (1998)
Issue (Month): Number 2 ()
Pages: 191-215

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Handle: RePEc:aen:journl:1998v19-02-a12

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Cited by:
  1. Asher A. Blass & Saul Lach & Charles F. Manski, 2008. "Using Elicited Choice Probabilities to Estimate Random Utility Models: Preferences for Electricity Reliability," NBER Working Papers 14451, National Bureau of Economic Research, Inc.
  2. César Alonso-Borrego & Antonio Romero-Medina, 2008. "Students’ Assessment of Higher Education in Spain," Working Papers 2008-31, FEDEA.
  3. Cesar Alonso-Borrego & Antonio Romero-Medina, 2010. "Wage expectations for higher education students in Spain," Economics Working Papers we1016, Universidad Carlos III, Departamento de Economía.
  4. Irina Klytchnikova & Michael Lokshin, 2009. "Measuring Welfare Gains from Better Quality Infrastructure," Journal of Infrastructure Development, India Development Foundation, vol. 1(2), pages 87-109, December.
  5. Gans, Joshua S., 2000. "Network competition and consumer churn," Information Economics and Policy, Elsevier, vol. 12(2), pages 97-109, June.

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