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Customer Retention in a Competitive Power Market: Analysis of a 'Double-Bounded Plus Follow-Ups' Questionnaire

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Author Info
Yongxin Cai
Iraj Deilami
Kenneth Train

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Abstract

A model is developed and estimated that forecasts the share of an electric utility's customers who would switch to a competitor under various price discounts and service attributes (reliability, renewable power, energy conservation assistance, and customer service.) The method builds upon previous double-bounded dichotomous choice procedures, extended to account for the multi-attribute nature of electric power service.

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Publisher Info
Article provided by International Association for Energy Economics in its journal The Energy Journal.

Volume (Year): 19 (1998)
Issue (Month): 2 ()
Pages: 191-216
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Handle: RePEc:aen:journl:1998v19-02-a12

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F0 - International Economics - - General

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  1. Klytchnikova, Irina & Lokshin, Michael, 2007. "Measuring welfare gains from better quality infrastructure," Policy Research Working Paper Series 4217, The World Bank. [Downloadable!]
  2. Asher A. Blass & Saul Lach & Charles F. Manski, 2008. "Using Elicited Choice Probabilities to Estimate Random Utility Models: Preferences for Electricity Reliability," NBER Working Papers 14451, National Bureau of Economic Research, Inc. [Downloadable!] (restricted)
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  3. César Alonso-Borrego & Antonio Romero-Medina, 2008. "Students’ Assessment of Higher Education in Spain," Working Papers 2008-31, FEDEA. [Downloadable!]
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