IDEAS home Printed from https://ideas.repec.org/h/spr/fuobcp/978-981-15-3820-9_7.html

Summary and Conclusions

In: Lean Six Sigma in Banking Services

Author

Listed:
  • Vijaya Sunder M

    (Indian School of Business, Operations Management)

  • L. S. Ganesh

    (Indian Institute of Technology Madras, Department of Management Studies)

Abstract

LSS has emerged as an essential part of CI in services by providing several valuable outcomes. From a ST perspective, LSS is not merely a combination of Lean and Six Sigma, but a synergetic hybrid approach for effecting transformational change in organizations. Alongside improving customer and employee satisfaction, LSS also strives to reduce costs and manage risk in services firms. This book highlighted the operational and strategic importance of LSS for creating competitive advantage in firms. The strategic orientation of organizational capabilities and related dynamic capability theory were applied through case evidence beyond the operational benefits that LSS could deliver.

Suggested Citation

Handle: RePEc:spr:fuobcp:978-981-15-3820-9_7
DOI: 10.1007/978-981-15-3820-9_7
as

Download full text from publisher

To our knowledge, this item is not available for download. To find whether it is available, there are three options:
1. Check below whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a
for a similarly titled item that would be available.

More about this item

Statistics

Access and download statistics

Corrections

All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:fuobcp:978-981-15-3820-9_7. See general information about how to correct material in RePEc.

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

We have no bibliographic references for this item. You can help adding them by using this form .

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.