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An Overview of Banking Sector

In: Lean Six Sigma in Banking Services

Author

Listed:
  • Vijaya Sunder M

    (Indian School of Business, Operations Management)

  • L. S. Ganesh

    (Indian Institute of Technology Madras, Department of Management Studies)

Abstract

This chapter presents an overview of Banking services. This chapter provides readers with a fair understanding of banking sector, types of banking, practices in banking and how banks have been embarking quality management journeys in the past. This chapter also addresses why Continuous Improvement (CI) is critical to banking, and how is it different from other sectors. Further, key performance indicators specific to Banking and Financial Services (BFS) are discussed to provide directions to identify Lean Six Sigma (LSS) opportunities in real-time.

Suggested Citation

Handle: RePEc:spr:fuobcp:978-981-15-3820-9_3
DOI: 10.1007/978-981-15-3820-9_3
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