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Building Brand Intelligence

In: Brand Intelligence

Author

Listed:
  • Baohong Sun

    (Cheung Kong Graduate School of Business)

Abstract

The interconnected concepts of User Journey (UJ), User Experience (UX), and User Lifetime Value (ULTV) form the foundational logic of Brand Intelligence. This chapter defines Brand Intelligence as a two-phase, iterative process: Digital Transformation and Intelligent Activation. It first explains Digital Transformation as the construction of a user-centric digital infrastructure composed of eight foundational modules, organized across three technological layers. It then describes how Intelligent Activation orchestrates four dynamic information flows, bringing this infrastructure to life through continuous learning and optimization. The chapter concludes by outlining three levels of Brand Intelligence maturity and examining alternative implementation pathways. Two additional case studies available on the book’s website—Sephora (USA) and KFC (China)—bring the framework to life: Sephora illustrates digital transformation, while KFC demonstrates intelligent activation in practice. Core Concepts: Two-step process of Brand Intelligence; Digital Transformation; Intelligent Activation; Four flows model; Intelligent orchestration marketing; Digital asset accumulation; Marketing autonomy; Brand intelligence maturity; Agentic-ready infrastructure.

Suggested Citation

Handle: RePEc:spr:fuobcp:978-3-032-17490-1_4
DOI: 10.1007/978-3-032-17490-1_4
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