IDEAS home Printed from https://ideas.repec.org/h/spr/fuobcp/978-3-031-76560-5_13.html

Service Innovation in Healthcare: Service Today Versus Service Tomorrow

In: Service Innovation and Management

Author

Listed:
  • Peter Samuelsson

    (Karlstad University)

  • Lars Witell

    (Karlstad University)

  • Patrik Gottfridsson

    (Karlstad University)

  • Mattias Elg

    (Karlstad University)

Abstract

The growing cost of healthcare services, together with increasing demand, is a major concern for the healthcare sector. Innovation, particularly service innovation, has been put forward as a top priority to address the major challenges of healthcare. But how should a healthcare organization balance the needs of tomorrow through service innovation with the needs of today through high-quality care on a daily basis. What development practices and innovation types need to be implemented to deliver high-quality care, now and in the future? Through combining (a) how to work on service innovation with (b) what creates satisfied patients in healthcare organizations, the current study addresses how to balance quality improvement and service innovation. Our conclusions suggest that there are specific development practices that healthcare organizations need to apply to further develop the care of patients.

Suggested Citation

Handle: RePEc:spr:fuobcp:978-3-031-76560-5_13
DOI: 10.1007/978-3-031-76560-5_13
as

Download full text from publisher

To our knowledge, this item is not available for download. To find whether it is available, there are three options:
1. Check below whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a
for a similarly titled item that would be available.

More about this item

Keywords

;
;
;
;

Statistics

Access and download statistics

Corrections

All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:fuobcp:978-3-031-76560-5_13. See general information about how to correct material in RePEc.

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

We have no bibliographic references for this item. You can help adding them by using this form .

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.