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Case Study 7: The Digital Transformation of Banking—An Industry Changing Beyond Recognition

In: Deliberately Digital

Author

Listed:
  • Hubert Tardieu

  • David Daly

  • José Esteban-Lauzán

  • John Hall

  • George Miller

Abstract

Partly as a result of the rise of FinTechs, banking is a sector that is facing significant disruption. In this case study, we identify some of the innovations that are being made both by young start-ups and long-established banks. We explore emerging opportunities in terms of business models, as well as how new operating models will boost customer-centricity and optimize costs through intelligent automation. The challenges of strategy, leadership, and attracting and retaining digital talent are analyzed. Finally, we conclude with a discussion of how platforms will enable new ecosystems of partners to work together to create and capture customer value.

Suggested Citation

Handle: RePEc:spr:fuobcp:978-3-030-37955-1_28
DOI: 10.1007/978-3-030-37955-1_28
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