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- Roest, H.C.A. & Koelemeijer, K., 1993. "Framing perceived service quality and related constructs : A multilevel approach," Research Memorandum FEW 591, Tilburg University, School of Economics and Management.
- Roest, H.C.A. & Tijssen, F.L., 1991. "Beheersing van het kwaliteitsperceptieproces bij diensten door middel van keurmerken," Research Memorandum FEW 499, Tilburg University, School of Economics and Management.
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