Appraising Users’ Satisfaction in Public Housing: A Case study of Crospil Housing Estate, Akpabuyo, Cross River State, Nigeria

The paper appraised users’ satisfaction with housing units by occupants of the CROSPIL housing estate, Akpabuyo, Cross River State, Nigeria with the aim of improving the housing sector in the State by examining the level of satisfaction with the architectural design of the housing units and neighbourhood facilities in the estate. Methodology of the study was through questionnaire administration, physical observation, measurement of spaces, interviews and review of the literature. The study revealed that apart from road infrastructure, the estate lack neighbourhood facilities such as water, shopping centres, health centres, schools and recreation centres (green areas). Residents were generally satisfied with the design of living rooms, bedrooms and kitchens in all housing unit types but dissatisfied with other spaces like toilet/bath, store and dining which were non-existing in some of the housing units. The study concluded that irrespective of the income level of users, the basic functional spaces required in any housing unit should be provided for all. Also, neighbourhood facilities that make living comfortable should be provided as a matter of urgency.