Humanized care in neonatal services: role of the family member and impact on bonding

Introduction: Neonatal care faces challenges due to the lack of family-centered policies and limited access to quality care; therefore, we proposed to analyze humanized care in neonatal services, as well as the role of the family during care and the impact this has on bonding. Methods: A bibliographic review of scientific articles in Spanish, English and Portuguese was carried out, selecting 30 studies by means of convenience sampling. The sources consulted included MDPI, SCOPUS, PUBMED, SCIELO and WILEY; the articles were organized in an Excel matrix and evaluated with the CASPe critical reading rubric. Results: Humanized care in neonatology seeks to strengthen the bond between the newborn, his family and health personnel, promoting an affective and safe environment that favors the physical, emotional and neurological development of the baby, with the active participation of the parents as a key element in this process. Conclusions: The birth of a baby requires humanized neonatal care that favors both its health and that of its family. Birth complications and unequal access to care affect the family bond, so it is necessary to adopt more empathetic models, where the family is an active part of the care, prioritizing both medical outcomes and emotional well-being.