Integrative workshops for the reconciliation of work and family life as a quality factor in dental services

Introduction: work-life balance has a positive impact on work, family and quality of services. The aim of this study was to propose an intervention through workshops as a contribution to work-life balance as a determinant of the quality of stomatological services. Methods: an intervention study was carried out using non-probability sampling based on selection criteria. The study universe included 10 female stomatologists, five female managers and their respective partners. The proposal was evaluated by experts and workshops were designed to integrate theoretical and practical knowledge, taking as a starting point the experiences of the participants, promoting reflection and collective transformation of the problems. Results: the experts evaluated the proposal as applicable, feasible, generalizable, relevant, valid and original. Six conference sessions and 27 group discussion sessions were held, distributed in three workshops: workshop 1, focused on the action plan as a key factor for the transformation of the current state towards the desired state; workshop 2, focused on conciliation as a determining factor in the quality of stomatological services; and workshop 3, oriented to the systematic follow-up of the tasks of the action plan. The intervention evaluated and implemented allowed contributing to the reconciliation of work and family life through the incorporation of new knowledge and active participation in the processes of organizational change