Collection Management Model for Late Payment Control in the Basic Education Institutions

Delinquency in basic education institutions represents a significant challenge to their financial and operational sustainability. This study proposes a collection management model designed to reduce payment default rates through comprehensive strategies that combine technological tools, empathetic communication, and a preventive approach. The model is structured into three phases: diagnosis, implementation, and monitoring, each addressing key aspects such as debtor segmentation, automated reminders, and continuous training of administrative staff. The results highlight the effectiveness of mobile applications and psychological strategies in payment recovery. However, challenges related to technological dependence and resources required for implementation were identified. It is concluded that this model not only improves financial collection but also fosters trustful relationships between institutions and families, contributing to the strengthening of the educational environment.