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Microfinance Institutions’ Performance in Tanzania: Social Media Marketing Strategy Perspective

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  • Makaya Songorwa
  • Galan Mashenene

Abstract

This research investigated the performance of microfinance institutions (MFIs) with the focus of social media marketing as the predictor of the performance. The research was carried out in Dodoma City whereas a cross-sectional research design with involvement of 84 staff selected proportionately from MFIs’ strata was employed. Key informants were managers of the MFIs who were purposively selected. Data were collected using questionnaire and interviews. Analysis of qualitative data was undertaken by using adopting content analysis. Regarding quantitative data, application of descriptive statistics in form of percent, frequency and cases of occurrence in multiple responses fashion was carried out that was followed by further econometric analysis using and logit model to determine the performance of MFIs as contributed by social media as marketing strategies. The results indicated that WhatsApp, Instagram, Twitter and Facebook statistically were significant (p

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Handle: RePEc:air:journl:v:11:y:2024:i:9:p:1243
DOI: 10.5281/zenodo.13764833
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