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Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands

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  1. Civelek, Ismail & Karaesmen, Itir & Scheller-Wolf, Alan, 2015. "Blood platelet inventory management with protection levels," European Journal of Operational Research, Elsevier, vol. 243(3), pages 826-838.
  2. Castillo, Ignacio & Joro, Tarja & Li, Yong Yue, 2009. "Workforce scheduling with multiple objectives," European Journal of Operational Research, Elsevier, vol. 196(1), pages 162-170, July.
  3. Dietz, Dennis C., 2011. "Practical scheduling for call center operations," Omega, Elsevier, vol. 39(5), pages 550-557, October.
  4. Robbins, Thomas R. & Harrison, Terry P., 2010. "A stochastic programming model for scheduling call centers with global Service Level Agreements," European Journal of Operational Research, Elsevier, vol. 207(3), pages 1608-1619, December.
  5. Zohar Feldman & Avishai Mandelbaum & William A. Massey & Ward Whitt, 2008. "Staffing of Time-Varying Queues to Achieve Time-Stable Performance," Management Science, INFORMS, vol. 54(2), pages 324-338, February.
  6. Júlíus Atlason & Marina A. Epelman & Shane G. Henderson, 2008. "Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods," Management Science, INFORMS, vol. 54(2), pages 295-309, February.
  7. Izady, Navid & Worthington, Dave, 2012. "Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments," European Journal of Operational Research, Elsevier, vol. 219(3), pages 531-540.
  8. Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
  9. Pazour, Jennifer A. & Roy, Debjit, 2012. "Minimizing Customer Waiting Costs for Rental Vehicle Providers using Threshold Reservation Policies," IIMA Working Papers WP2012-12-05, Indian Institute of Management Ahmedabad, Research and Publication Department.
  10. Linda V. Green & Peter J. Kolesar, 2004. "ANNIVERSARY ARTICLE: Improving Emergency Responsiveness with Management Science," Management Science, INFORMS, vol. 50(8), pages 1001-1014, August.
  11. Defraeye, Mieke & Van Nieuwenhuyse, Inneke, 2016. "Staffing and scheduling under nonstationary demand for service: A literature review," Omega, Elsevier, vol. 58(C), pages 4-25.
  12. Hongyan Li & Joern Meissner, 2018. "Capacity optimization and competition with cyclical and lead-time-dependent demands," Annals of Operations Research, Springer, vol. 271(2), pages 737-763, December.
  13. Avishai Mandelbaum & Sergey Zeltyn, 2009. "Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers," Operations Research, INFORMS, vol. 57(5), pages 1189-1205, October.
  14. David Sinreich & Ola Jabali, 2007. "Staggered work shifts: a way to downsize and restructure an emergency department workforce yet maintain current operational performance," Health Care Management Science, Springer, vol. 10(3), pages 293-308, September.
  15. Kaan Kuzu & Refik Soyer, 2018. "Bayesian modeling of abandonments in ticket queues," Naval Research Logistics (NRL), John Wiley & Sons, vol. 65(6-7), pages 499-521, September.
  16. Armann Ingolfsson & Susan Budge & Erhan Erkut, 2008. "Optimal ambulance location with random delays and travel times," Health Care Management Science, Springer, vol. 11(3), pages 262-274, September.
  17. Gabriel Zayas-Cabán & Mark E. Lewis, 2020. "Admission control in a two-class loss system with periodically varying parameters and abandonments," Queueing Systems: Theory and Applications, Springer, vol. 94(1), pages 175-210, February.
  18. Ta, Thuy Anh & Chan, Wyean & Bastin, Fabian & L’Ecuyer, Pierre, 2021. "A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty," European Journal of Operational Research, Elsevier, vol. 293(3), pages 966-979.
  19. Wall, A.D. & Worthington, D.J., 2007. "Time-dependent analysis of virtual waiting time behaviour in discrete time queues," European Journal of Operational Research, Elsevier, vol. 178(2), pages 482-499, April.
  20. Schwarz, Justus Arne & Selinka, Gregor & Stolletz, Raik, 2016. "Performance analysis of time-dependent queueing systems: Survey and classification," Omega, Elsevier, vol. 63(C), pages 170-189.
  21. Alex Roubos & Ger Koole & Raik Stolletz, 2012. "Service-Level Variability of Inbound Call Centers," Manufacturing & Service Operations Management, INFORMS, vol. 14(3), pages 402-413, July.
  22. Zhe George Zhang & Hsing Paul Luh & Chia-Hung Wang, 2011. "Modeling Security-Check Queues," Management Science, INFORMS, vol. 57(11), pages 1979-1995, November.
  23. Noah Gans & Yong-Pin Zhou, 2003. "A Call-Routing Problem with Service-Level Constraints," Operations Research, INFORMS, vol. 51(2), pages 255-271, April.
  24. Stolletz, Raik, 2008. "Approximation of the non-stationary M(t)/M(t)/c(t)-queue using stationary queueing models: The stationary backlog-carryover approach," European Journal of Operational Research, Elsevier, vol. 190(2), pages 478-493, October.
  25. Amir Rastpour & Armann Ingolfsson & Bora Kolfal, 2020. "Modeling Yellow and Red Alert Durations for Ambulance Systems," Production and Operations Management, Production and Operations Management Society, vol. 29(8), pages 1972-1991, August.
  26. Vincent W. Slaugh & Bahar Biller & Sridhar R. Tayur, 2016. "Managing Rentals with Usage-Based Loss," Manufacturing & Service Operations Management, INFORMS, vol. 18(3), pages 429-444, July.
  27. Daniele Vigo & Claudio Caremi & Angelo Gordini & Sandro Bosso & Giuseppe D’Aleo & Beatrice Beleggia, 2014. "SPRINT: Optimization of Staff Management for Desk Customer Relations Services at Hera," Interfaces, INFORMS, vol. 44(5), pages 461-479, October.
  28. Na Li & Xiaorui Li & Paul Forero, 2022. "Physician scheduling for outpatient department with nonhomogeneous patient arrival and priority queue," Flexible Services and Manufacturing Journal, Springer, vol. 34(4), pages 879-915, December.
  29. Galit B. Yom-Tov & Avishai Mandelbaum, 2014. "Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 283-299, May.
  30. Narayanan C. Viswanath, 2022. "Transient study of Markov models with time-dependent transition rates," Operational Research, Springer, vol. 22(3), pages 2209-2243, July.
  31. Ran Liu & Xiaolan Xie, 2018. "Physician Staffing for Emergency Departments with Time-Varying Demand," INFORMS Journal on Computing, INFORMS, vol. 30(3), pages 588-607, August.
  32. Ingolfsson, Armann & Campello, Fernanda & Wu, Xudong & Cabral, Edgar, 2010. "Combining integer programming and the randomization method to schedule employees," European Journal of Operational Research, Elsevier, vol. 202(1), pages 153-163, April.
  33. Linda V. Green & João Soares, 2007. "Note--Computing Time-Dependent Waiting Time Probabilities in M(t)/M/s(t) Queuing Systems," Manufacturing & Service Operations Management, INFORMS, vol. 9(1), pages 54-61, July.
  34. G Erdoğan & E Erkut & A Ingolfsson & G Laporte, 2010. "Scheduling ambulance crews for maximum coverage," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(4), pages 543-550, April.
  35. Noah Gans & Haipeng Shen & Yong-Pin Zhou & Nikolay Korolev & Alan McCord & Herbert Ristock, 2015. "Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling," Manufacturing & Service Operations Management, INFORMS, vol. 17(4), pages 571-588, October.
  36. Samantha L. Zimmerman & Alexander R. Rutherford & Alexa Waall & Monica Norena & Peter Dodek, 2023. "A queuing model for ventilator capacity management during the COVID-19 pandemic," Health Care Management Science, Springer, vol. 26(2), pages 200-216, June.
  37. Zhe George Zhang, 2009. "Performance Analysis of a Queue with Congestion-Based Staffing Policy," Management Science, INFORMS, vol. 55(2), pages 240-251, February.
  38. R. Bekker & A. Bruin, 2010. "Time-dependent analysis for refused admissions in clinical wards," Annals of Operations Research, Springer, vol. 178(1), pages 45-65, July.
  39. Yue Zhang & Martin L. Puterman & Matthew Nelson & Derek Atkins, 2012. "A Simulation Optimization Approach to Long-Term Care Capacity Planning," Operations Research, INFORMS, vol. 60(2), pages 249-261, April.
  40. Armann Ingolfsson & Elvira Akhmetshina & Susan Budge & Yongyue Li & Xudong Wu, 2007. "A Survey and Experimental Comparison of Service-Level-Approximation Methods for Nonstationary M(t)/M/s(t) Queueing Systems with Exhaustive Discipline," INFORMS Journal on Computing, INFORMS, vol. 19(2), pages 201-214, May.
  41. Yue Zhang & Martin Puterman, 2013. "Developing an adaptive policy for long-term care capacity planning," Health Care Management Science, Springer, vol. 16(3), pages 271-279, September.
  42. Ingolfsson, Armann & Amanul Haque, Md. & Umnikov, Alex, 2002. "Accounting for time-varying queueing effects in workforce scheduling," European Journal of Operational Research, Elsevier, vol. 139(3), pages 585-597, June.
  43. Mattia, Sara & Rossi, Fabrizio & Servilio, Mara & Smriglio, Stefano, 2017. "Staffing and scheduling flexible call centers by two-stage robust optimization," Omega, Elsevier, vol. 72(C), pages 25-37.
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