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A Matter of Balance: Specialization, Task Variety, and Individual Learning in a Software Maintenance Environment

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Cited by:

  1. Niccolò Pisani & Joan Enric Ricart, 2016. "Offshoring of Services: A Review of the Literature and Organizing Framework," Management International Review, Springer, vol. 56(3), pages 385-424, June.
  2. Diwas S. KC & Bradley R. Staats & Maryam Kouchaki & Francesca Gino, 2020. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance," Management Science, INFORMS, vol. 66(10), pages 4397-4416, October.
  3. Scott F. Rockart & Kristin Wilson, 2019. "Learning in Cycles," Organization Science, INFORMS, vol. 30(1), pages 70-87, February.
  4. Diwas Singh KC, 2014. "Does Multitasking Improve Performance? Evidence from the Emergency Department," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 168-183, May.
  5. Siyuan Yi & Qiguo Gong & Feng Dong & Hui Wang, 2020. "The Effect of Planned Breaks on Worker Productivity and the Moderate Role of Workload in a Manufacturing Environment," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 10(12), pages 1366-1383, December.
  6. Maria R. Ibanez & Jonathan R. Clark & Robert S. Huckman & Bradley R. Staats, 2018. "Discretionary Task Ordering: Queue Management in Radiological Services," Management Science, INFORMS, vol. 64(9), pages 4389-4407, September.
  7. Mulotte, L., 2013. "Do experience effects vary across governance modes? Evidence from new product introduction in the global aerospace industry, 1948–2000," Other publications TiSEM 2c79d4d6-2b71-4160-9781-f, Tilburg University, School of Economics and Management.
  8. Feng Dong & Qiguo Gong & Hui Wang & Siyuan Yi & Yue Cai, 2019. "Rest Breaks Arrange Based on Empirical Studies of Productivity in Manufacturing Industry," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 9(9), pages 1043-1066, September.
  9. Sriram Narayanan & Ed Terris, 2020. "Inclusive Manufacturing: The Impact of Disability Diversity on Productivity in a Work Integration Social Enterprise," Manufacturing & Service Operations Management, INFORMS, vol. 22(6), pages 1112-1130, November.
  10. Schaefers, Tobias & Falk, Tomas & Kumar, Ashish & Schamari, Julia, 2021. "More of the same? Effects of volume and variety of social media brand engagement behavior," Journal of Business Research, Elsevier, vol. 135(C), pages 282-294.
  11. Amit Jain & Will Mitchell, 2022. "Specialization as a double‐edged sword: The relationship of scientist specialization with R&D productivity and impact following collaborator change," Strategic Management Journal, Wiley Blackwell, vol. 43(5), pages 986-1024, May.
  12. Scott F. Rockart & Nilanjana Dutt, 2015. "The rate and potential of capability development trajectories," Strategic Management Journal, Wiley Blackwell, vol. 36(1), pages 53-75, January.
  13. Diwas Singh KC & Bradley R. Staats, 2012. "Accumulating a Portfolio of Experience: The Effect of Focal and Related Experience on Surgeon Performance," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 618-633, October.
  14. Jonathan R. Clark & Robert S. Huckman & Bradley R. Staats, 2013. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services," Organization Science, INFORMS, vol. 24(5), pages 1539-1557, October.
  15. Gloria Urrea & Eunae Yoo, 2023. "The role of volunteer experience on performance on online volunteering platforms," Production and Operations Management, Production and Operations Management Society, vol. 32(2), pages 416-433, February.
  16. Bradley R. Staats & Francesca Gino, 2010. "Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank," Harvard Business School Working Papers 11-015, Harvard Business School, revised May 2011.
  17. Hailong Cui & Sampath Rajagopalan & Amy R. Ward, 2021. "Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns," Manufacturing & Service Operations Management, INFORMS, vol. 23(2), pages 346-366, March.
  18. Keumseok Kang & Jungpil Hahn & Prabuddha De, 2017. "Learning Effects of Domain, Technology, and Customer Knowledge in Information Systems Development: An Empirical Study," Information Systems Research, INFORMS, vol. 28(4), pages 797-811, December.
  19. Francesca Melillo, 2023. "Going From Entrepreneur Back to Employee: Employer Type, Task Variety, and Job Satisfaction," GREDEG Working Papers 2023-21, Groupe de REcherche en Droit, Economie, Gestion (GREDEG CNRS), Université Côte d'Azur, France.
  20. Vishal Ahuja & Carlos A. Alvarez & Bradley R. Staats, 2020. "Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 1088-1106, September.
  21. Marshall Fisher & Marcelo Olivares & Bradley R. Staats, 2020. "Why Empirical Research Is Good for Operations Management, and What Is Good Empirical Operations Management?," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 170-178, January.
  22. Louis Mulotte, 2014. "Do Experience Effects Vary Across Governance Modes? Evidence from New Product Introduction in the Global Aircraft Industry, 1948–2000," Organization Science, INFORMS, vol. 25(3), pages 757-775, June.
  23. Tom Fangyun Tan & Serguei Netessine, 2019. "When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance," Management Science, INFORMS, vol. 65(8), pages 3495-3517, August.
  24. Suresh Muthulingam & Anupam Agrawal, 2016. "Does Quality Knowledge Spillover at Shared Suppliers? An Empirical Investigation," Manufacturing & Service Operations Management, INFORMS, vol. 18(4), pages 525-544, October.
  25. Bradley R. Staats & Francesca Gino, 2012. "Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank," Management Science, INFORMS, vol. 58(6), pages 1141-1159, June.
  26. Nguyen, Lan Thi Mai & Cheong, Chee Seng & Zurbruegg, Ralf, 2022. "The heterogeneous impact of industry concentration on analyst performance," Advances in accounting, Elsevier, vol. 59(C).
  27. Hessam Bavafa & Jónas Oddur Jónasson, 2021. "The Variance Learning Curve," Management Science, INFORMS, vol. 67(5), pages 3104-3116, May.
  28. Wu, Chia-Huei & Wang, Zhen, 2015. "How transformational leadership shapes team proactivity: the mediating role of positive affective tone and the moderating role of team task variety," LSE Research Online Documents on Economics 61034, London School of Economics and Political Science, LSE Library.
  29. Decio Coviello & Andrea Ichino & Nicola Persico, 2019. "Measuring the Gains from Labor Specialization," Journal of Law and Economics, University of Chicago Press, vol. 62(3), pages 403-426.
  30. Rocio Bonet & Fabrizio Salvador, 2017. "When the Boss Is Away: Manager–Worker Separation and Worker Performance in a Multisite Software Maintenance Organization," Organization Science, INFORMS, vol. 28(2), pages 244-261, April.
  31. Nirup Menon & Anant Mishra & Shun Ye, 2020. "Beyond Related Experience: Upstream vs. Downstream Experience in Innovation Contest Platforms with Interdependent Problem Domains," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 1045-1065, September.
  32. Kenny Ching & Enrico Forti & Evan Rawley, 2021. "Extemporaneous Coordination in Specialist Teams: The Familiarity Complementarity," Organization Science, INFORMS, vol. 32(1), pages 1-17, January.
  33. Jonathan R. Clark & Robert S. Huckman, 2012. "Broadening Focus: Spillovers, Complementarities, and Specialization in the Hospital Industry," Management Science, INFORMS, vol. 58(4), pages 708-722, April.
  34. Anupam Agrawal & Ujjal Mukherjee & Suresh Muthulingam, 2020. "Does Organizational Forgetting Affect Quality Knowledge Gained Through Spillover?—Evidence from the Automotive Industry," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 907-934, April.
  35. Azan, Wilfrid & Ivanaj, Silvester & Rolland, Olivier, 2019. "Modular path customization and knowledge transfer: Causal model learnings," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 182-193.
  36. Zeynep Akşin & Sarang Deo & Jónas Oddur Jónasson & Kamalini Ramdas, 2021. "Learning from Many: Partner Exposure and Team Familiarity in Fluid Teams," Management Science, INFORMS, vol. 67(2), pages 854-874, February.
  37. Ryan Garvey & Yaohua Qin, 2022. "When does slower order execution occur? Evidence from U.S. equity investors," Journal of Asset Management, Palgrave Macmillan, vol. 23(2), pages 130-137, March.
  38. Saravanan Kesavan & Susan J. Lambert & Joan C. Williams & Pradeep K. Pendem, 2022. "Doing Well by Doing Good: Improving Retail Store Performance with Responsible Scheduling Practices at the Gap, Inc," Management Science, INFORMS, vol. 68(11), pages 7818-7836, November.
  39. Robert S. Huckman & Bradley R. Staats, 2011. "Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance," Manufacturing & Service Operations Management, INFORMS, vol. 13(3), pages 310-328, July.
  40. Anupam Agrawal & Suresh Muthulingam, 2015. "Does Organizational Forgetting Affect Vendor Quality Performance? An Empirical Investigation," Manufacturing & Service Operations Management, INFORMS, vol. 17(3), pages 350-367, July.
  41. Seyed Morteza Emadi & Bradley R. Staats, 2020. "A Structural Estimation Approach to Study Agent Attrition," Management Science, INFORMS, vol. 66(9), pages 4071-4095, September.
  42. Jonathan R. Clark & Venkat Kuppuswamy & Bradley R. Staats, 2018. "Goal Relatedness and Learning: Evidence from Hospitals," Organization Science, INFORMS, vol. 29(1), pages 100-117, February.
  43. Kamalini Ramdas & Khaled Saleh & Steven Stern & Haiyan Liu, 2016. "Variety and Experience: Learning and Forgetting in the Use of Surgical Devices," Working Papers 0316, University of South Florida, Department of Economics.
  44. Kannan Srikanth & Jaideep Anand & Mihaela Stan, 2021. "The origins of time compression diseconomies," Strategic Management Journal, Wiley Blackwell, vol. 42(9), pages 1573-1599, September.
  45. Erin Fahrenkopf & Jerry Guo & Linda Argote, 2020. "Personnel Mobility and Organizational Performance: The Effects of Specialist vs. Generalist Experience and Organizational Work Structure," Organization Science, INFORMS, vol. 31(6), pages 1601-1620, November.
  46. Tom F. Tan & Bradley R. Staats, 2020. "Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 1050-1070, April.
  47. Kamalini Ramdas & Khaled Saleh & Steven Stern & Haiyan Liu, 2018. "Variety and Experience: Learning and Forgetting in the Use of Surgical Devices," Management Science, INFORMS, vol. 64(6), pages 2590-2608, June.
  48. Bradley R. Staats & Diwas S. KC & Francesca Gino, 2018. "Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience," Management Science, INFORMS, vol. 64(2), pages 804-824, February.
  49. Chen, Chien-Ming & Chuang, Howard Hao-Chun, 2023. "Time to shift the shift: Performance effects of within-day cumulative service encounters in retail stores," Omega, Elsevier, vol. 119(C).
  50. Xu, Yanjing & Zhu, Jianming & Mou, Jian, 2021. "Factors influencing bid-winning performance in mixed crowdsourcing: The persuasive effect of credible information sources," Technology in Society, Elsevier, vol. 65(C).
  51. Felix Miedaner & Sandra Sülz, 2020. "Boundaries of Focus and Volume: An Empirical Study in Neonatal Intensive Care," Production and Operations Management, Production and Operations Management Society, vol. 29(2), pages 298-308, February.
  52. Zou, Na & Storz, Cornelia, 2023. "Why do some entrepreneurs thrive? A network content perspective," Journal of Business Research, Elsevier, vol. 161(C).
  53. Linda Argote & Sunkee Lee & Jisoo Park, 2021. "Organizational Learning Processes and Outcomes: Major Findings and Future Research Directions," Management Science, INFORMS, vol. 67(9), pages 5399-5429, September.
  54. Ken Moon & Patrick Bergemann & Daniel Brown & Andrew Chen & James Chu & Ellen A. Eisen & Gregory M. Fischer & Prashant Loyalka & Sungmin Rho & Joshua Cohen, 2023. "Manufacturing Productivity with Worker Turnover," Management Science, INFORMS, vol. 69(4), pages 1995-2015, April.
  55. Juan Pablo Madiedo & Aravind Chandrasekaran & Fabrizio Salvador, 2020. "Capturing the Benefits of Worker Specialization: Effects of Managerial and Organizational Task Experience," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 973-994, April.
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