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Accounting for organizational performance: The construction of the customer in the privatized water industry

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Cited by:

  1. Gilles David, 2007. "Le contrôle de gestion, un levier de la mutation des entreprises publiques de réseau françaises ?," Post-Print halshs-00151258, HAL.
  2. Jupe, Robert & Funnell, Warwick, 2015. "Neoliberalism, consultants and the privatisation of public policy formulation: The case of Britain's rail industry," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 29(C), pages 65-85.
  3. Paul Andon & Jane Baxter & Graham Bradley, 2001. "Calculating the Economic Value of Customers to an Organisation," Australian Accounting Review, CPA Australia, vol. 11(23), pages 62-72, March.
  4. Roslender, Robin & Hart, Susan J., 2010. "Taking the customer into account: Transcending the construction of the customer through the promotion of self-accounting," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 21(8), pages 739-753.
  5. Yves Levant & Simon Alcouffe & Nicolas Berland, 2008. "Actor-networks and the diffusion of management accounting innovations : a comparative study," Post-Print hal-01682216, HAL.
  6. repec:dau:papers:123456789/1094 is not listed on IDEAS
  7. Robert Jupe, 2009. "New Labour, Network Rail and the third way," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 22(5), pages 709-735, June.
  8. Passetti, Emilio & Rinaldi, Leonardo, 2020. "Micro-processes of justification and critique in a water sustainability controversy: Examining the establishment of moral legitimacy through accounting," The British Accounting Review, Elsevier, vol. 52(3).
  9. Jupe, Robert, 2012. "The privatization of British Energy: Risk transfer and the state," Accounting, Organizations and Society, Elsevier, vol. 37(2), pages 116-129.
  10. Ahrens, Thomas & Mollona, Massimiliano, 2007. "Organisational control as cultural practice--A shop floor ethnography of a Sheffield steel mill," Accounting, Organizations and Society, Elsevier, vol. 32(4-5), pages 305-331.
  11. Chris Hunt & Dunstan, Keitha, 2008. "Why do Queensland Urban Water Entities Resist the Adoption of User Pays Pricing?," Working Paper Series 19100, Victoria University of Wellington, The New Zealand Institute for the Study of Competition and Regulation.
  12. A. Barretta & A. Riccaboni, 1998. "Internal Accounting Measurements and Information for External Parties: An Analysis of Their Relationship in the Italian Banking Sector," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 2(1), pages 71-99, March.
  13. Amaury Grimand & Ewan Oiry & Aurélien Ragaigne, 2012. "Les Vertus Habilitantes Et Contraignantes Du Controle : Une Comparaison De Deux Etudes De Cas De Transformation Des Outils," Post-Print hal-00690940, HAL.
  14. Ahrens, Thomas & Chapman, Christopher S., 2006. "Doing qualitative field research in management accounting: Positioning data to contribute to theory," Accounting, Organizations and Society, Elsevier, vol. 31(8), pages 819-841, November.
  15. Mehmet Ugur & David Sunderland (ed.), 2011. "Does Economic Governance Matter?," Books, Edward Elgar Publishing, number 14356.
  16. Aurélien Ragaigne, 2009. "L'évaluation des services publics par la satisfaction des usagers, entre fonction d'apprentissage et logique de discipline," Post-Print halshs-00459447, HAL.
  17. Catherine WADDAMS PRICE & Bitten BRIGHAM & Lin FITZGERALD, 2008. "Service Quality In Regulated Network Industries," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 79(2), pages 197-225, June.
  18. Sven Modell & Fredrika Wiesel, 2008. "Marketization and Performance Measurement in Swedish Central Government: A Comparative Institutionalist Study," Abacus, Accounting Foundation, University of Sydney, vol. 44(3), pages 251-283, September.
  19. Alawattage, Chandana & Alsaid, Loai Ali, 2018. "Accounting and structural reforms: A case study of Egyptian electricity," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 50(C), pages 15-35.
  20. Aurélien Ragaigne, 2009. "L'évaluation des services publics par la satisfaction des usagers, entre fonction d'apprentissage et logique de gouvernance disciplinaire," Working Papers 2009-3, Laboratoire Orléanais de Gestion - université d'Orléans.
  21. repec:vuw:vuwscr:19100 is not listed on IDEAS
  22. Ferry, Laurence & Zakaria, Zamzulaila & Zakaria, Zarina & Slack, Richard, 2018. "Framing public governance in Malaysia: Rhetorical appeals through accrual accounting," Accounting forum, Elsevier, vol. 42(2), pages 170-183.
  23. Inès Dhaouadi & Jacques Igalens, 2016. "Les études critiques en comptabilité des entreprises : l’apport de la perspective foucaldienne [Les études critiques en comptabilité des entreprises : l'apport de la perspective foucaldienne]," Post-Print hal-01856797, HAL.
  24. Sven Modell & Fredrika Wiesel, 2009. "Consumerism and control: evidence from Swedish central government agencies," Public Money & Management, Taylor & Francis Journals, vol. 29(2), pages 101-108, March.
  25. Pflueger, Dane, 2016. "Knowing patients: The customer survey and the changing margins of accounting in healthcare," Accounting, Organizations and Society, Elsevier, vol. 53(C), pages 17-33.
  26. Aurélien Ragaigne & Ewan Oiry & Amaury Grimand, 2014. "Constrain and Empower: The Dual Dimension of Control Tools [Contraindre et habiliter : la double dimension des outils de contrôle]," Post-Print hal-01940529, HAL.
  27. Paul Andon & Jane Baxter & Habib Mahama, 2005. "The Balanced Scorecard: Slogans, Seduction, and State of Play," Australian Accounting Review, CPA Australia, vol. 15(35), pages 29-38, March.
  28. Chris Hunt & Dunstan, Keitha, 2008. "Why do Queensland Urban Water Entities Resist the Adoption of User Pays Pricing?," Working Paper Series 3999, Victoria University of Wellington, The New Zealand Institute for the Study of Competition and Regulation.
  29. Vaivio, J., 2006. "The accounting of "The Meeting": Examining calculability within a "Fluid" local space," Accounting, Organizations and Society, Elsevier, vol. 31(8), pages 735-762, November.
  30. Suresh Cuganesan, 2008. "Calculating customer intimacy: accounting numbers in a sales and marketing department," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 21(1), pages 78-103, January.
  31. Robert Ochoki Nyamori, 2009. "Construction and effects of markets in a local authority in New Zealand," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 22(7), pages 1055-1086, September.
  32. Tsamenyi, Mathew & Onumah, Joseph & Tetteh-Kumah, Edmund, 2010. "Post-privatization performance and organizational changes: Case studies from Ghana," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 21(5), pages 428-442.
  33. Skærbæk, Peter & Tryggestad, Kjell, 2010. "The role of accounting devices in performing corporate strategy," Accounting, Organizations and Society, Elsevier, vol. 35(1), pages 108-124, January.
  34. Jupe, Robert, 2009. "A “fresh start” or the “worst of all worlds”? A critical financial analysis of the performance and regulation of Network Rail in Britain’s privatised railway system," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 20(2), pages 175-204.
  35. Cláudio de Araújo Wanderley & John Cullen & Mathew Tsamenyi, 2011. "Electricity Sector Reforms and the Tariff Review Process in Brazil," Chapters, in: Mehmet Ugur & David Sunderland (ed.), Does Economic Governance Matter?, chapter 10, Edward Elgar Publishing.
  36. Fiorenzo Franceschini & Maurizio Galetto & Elisa Turina, 2010. "Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 24(12), pages 3033-3050, September.
  37. Suresh Cuganesan, 2005. "A Case Study on Organisational Performance Measurement Systems for Customer Intimacy," Australian Accounting Review, CPA Australia, vol. 15(35), pages 52-61, March.
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