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Consumerism and control: evidence from Swedish central government agencies

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  • Sven Modell
  • Fredrika Wiesel

Abstract

This article examines whether the control practices associated with public sector consumerism, such as devolved performance management and accountability, enhance organizations' responsiveness to customer needs and preferences. The research highlighted the need for trade-offs between resource allocation and customer needs and how this affects rationing of services. This is a serious dilemma as the public sector comes under the dual pressures of the consumerist movement and a tightening funding situation.

Suggested Citation

  • Sven Modell & Fredrika Wiesel, 2009. "Consumerism and control: evidence from Swedish central government agencies," Public Money & Management, Taylor & Francis Journals, vol. 29(2), pages 101-108, March.
    • Handle: RePEc:taf:pubmmg:v:29:y:2009:i:2:p:101-108
    DOI: 10.1080/09540960902767980
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    References listed on IDEAS

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    1. Samuel, Sajay & Dirsmith, Mark W. & McElroy, Barbara, 2005. "Monetized medicine: from the physical to the fiscal," Accounting, Organizations and Society, Elsevier, vol. 30(3), pages 249-278, April.
    2. Ogden, S. G., 1997. "Accounting for organizational performance: The construction of the customer in the privatized water industry," Accounting, Organizations and Society, Elsevier, vol. 22(6), pages 529-556, August.
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