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Enterprise systems and labor productivity: disentangling combination effects

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  • Engelstätter, Benjamin

Abstract

This study analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and labor productivity. It reveals the performance gains due to different combinations of these systems. It also tests for complementarity among the enterprise systems with respect to their interacting nature. Using German firm-level data the results show that the highest productivity gains due to enterprise system usage are realized through use of the three main enterprise systems together. In addition, SCM and CRM function as complements, especially if ERP is also in use.

Suggested Citation

  • Engelstätter, Benjamin, 2009. "Enterprise systems and labor productivity: disentangling combination effects," ZEW Discussion Papers 09-040, ZEW - Leibniz Centre for European Economic Research.
    • Handle: RePEc:zbw:zewdip:09040
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    References listed on IDEAS

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    Cited by:

    1. Rizov, Marian & Vecchi, Michela & Domenech, Josep, 2022. "Going online: Forecasting the impact of websites on productivity and market structure," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    2. Bertschek, Irene & Polder, Michael & Schulte, Patrick, 2019. "ICT and resilience in times of crisis: evidence from cross-country micro moments data," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 28(8), pages 759-774.
    3. Engelstätter, Benjamin, 2009. "Enterprise systems and innovations," ZEW Discussion Papers 09-086, ZEW - Leibniz Centre for European Economic Research.
    4. Christian Meier, 2015. "Identifying Output Interactions Among Is Projects - A Text Mining Approach," Working Papers Dissertations 20, Paderborn University, Faculty of Business Administration and Economics.
    5. Polder, Michael & Bertschek, Irene & Schulte, Patrick, 2017. "ICT and Resilience in Times of Crisis: What Do the Meso-Level Data Say?," VfS Annual Conference 2017 (Vienna): Alternative Structures for Money and Banking 168274, Verein für Socialpolitik / German Economic Association.

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    More about this item

    Keywords

    Labor productivity; enterprise systems; complementarity; Enterprise Resource Planning; Supply Chain Management; Customer Relationship Management;
    All these keywords.

    JEL classification:

    • D20 - Microeconomics - - Production and Organizations - - - General
    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General

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