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Manipulated, Misled, Ignored, Abused: Residential Consumer Experience with Electric Deregulation in the United Kingdom


Author Info

  • Kevin Jewell

    (PSIRU & Consumers Union)


The United Kingdom began deregulating its electric market years before the U.S. Thus, the UK provides the best example of what can be expected in the deregulated residential retail electric market in the United States. . An extensive review of the evidence found: Questionable price savings: Large drops in wholesale market prices were not fully passed on to residential consumers in the deregulated marketplace. Increase in complaints: The volume of complaints about energy companies jumped after deregulation, and new types of complaints such as unauthorized switching of service (“slamming”) arose. Failure of Competition to Develop: Rather than compete for new customers, companies are relying on customer inertia to keep their existing customer base. Higher prices for low- income consumers: Since deregulation begain in 1990, there has been a marked increase in the use of prepayment meters, resulting in low-income customers paying more for their electricity. These findings lead us to recommend against implementing plans to replace traditional regulation with “retail competition” for consumers. Where a state or country has already enacted such a plan, it should be prepared to address and remedy each of the problems identified above.

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Bibliographic Info

Paper provided by EconWPA in its series Public Economics with number 0401005.

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Length: 14 pages
Date of creation: 27 Jan 2004
Date of revision:
Handle: RePEc:wpa:wuwppe:0401005

Note: Type of Document - pdf; prepared on Win98; pages: 14
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Related research

Keywords: Electricity Markets; Deregulation; United Kingdom; Energy Markets; privitization; privitisation; low-income consumers;

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Cited by:
  1. Thomas, Steve, 2006. "The British Model in Britain: Failing slowly," Energy Policy, Elsevier, vol. 34(5), pages 583-600, March.


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