Advanced Search
MyIDEAS: Login to save this paper or follow this series

In Pursuit of India’s Export Earning Advantage: An Assessment of IT-Enabled Services Industry

Contents:

Author Info

  • Meenakshi Rajeev

    (Institute for social and Economic Change)

  • B P Vani
Registered author(s):

    Abstract

    Services trade has assumed considerable importance for the Indian economy and the role of IT and IT-enabled services (ITES) is particularly worth mentioning in this context. The growth of this sector has not only helped to improve our current account balance, but also generated income and employment. This paper looks at the ITES industry particularly focusing on three major service lines, viz., customer care, financial and health care. It analyses India’s strengths and weaknesses vis-à-vis the competing countries. While the major strength of Indian BPO industry is the availability of cost-effective manpower, ironically, it has been observed that the major challenges faced by the industry in India today are mainly human resource related. The paper comes up with the possible measures necessary for keeping India’s competitive edge intact in this segment.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.isec.ac.in/WP%20-%20197.pdf
    Our checks indicate that this address may not be valid because: 404 Not Found. If this is indeed the case, please notify (B B Chand)
    Download Restriction: no

    Bibliographic Info

    Paper provided by Institute for Social and Economic Change, Bangalore in its series Working Papers with number 197.

    as in new window
    Length: 23 pages
    Date of creation: 2008
    Date of revision:
    Handle: RePEc:sch:wpaper:197

    Contact details of provider:
    Postal: Nagarabhavi, Bangalore - 560072
    Phone: +91-80-23215468
    Fax: +91-80-23217008
    Email:
    Web page: http://www.isec.ac.in/
    More information through EDIRC

    Related research

    Keywords: Software Industry; Export Earnings;

    References

    References listed on IDEAS
    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
    as in new window
    1. Jagdish Bhagwati & Arvind Panagariya & T. N. Srinivasan, 2004. "The Muddles over Outsourcing," International Trade 0408004, EconWPA.
    2. Oliver E. Williamson, 1967. "Hierarchical Control and Optimum Firm Size," Journal of Political Economy, University of Chicago Press, vol. 75, pages 123.
    Full references (including those not matched with items on IDEAS)

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:sch:wpaper:197. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (B B Chand).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.