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Incidencia de Sesgos Conductuales en los Consumidores del Servicio de Internet Móvil desde el Celular

Author

Listed:
  • Cynthia Castillo

    (OSIPTEL, Gerencia de Politicas Regulatorias y Competencia)

  • Paulo Chahuara

    (OSIPTEL, Gerencia de Politicas Regulatorias y Competencia)

Abstract

El presente documento presenta una estimación de la proporción y caracterización de los usuarios del servicio de Internet móvil desde el celular, según su nivel de incidencia de sesgos conductuales en su toma de decisiones para elegir, cambiar o permanecer con su empresa operadora, así como aspectos relacionados al autocontrol, búsqueda y manejo de información. La fuente de datos utilizada fue la Encuesta Residencial de Servicios de Telecomunicaciones (ERESTEL) del año 2018. Los resultados revelan que la participación del grupo de clientes con una importante incidencia de sesgos conductuales es significativa, además que estos consumidores muestran distorsiones sustanciales en variables relacionadas a la contratación del servicio y a las acciones de política del Osiptel.

Suggested Citation

  • Cynthia Castillo & Paulo Chahuara, 2019. "Incidencia de Sesgos Conductuales en los Consumidores del Servicio de Internet Móvil desde el Celular," Documentos de Trabajo 40, OSIPTEL.
    • Handle: RePEc:opt:doctra:40
    as

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    References listed on IDEAS

    as
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    2. Richard H. Thaler, 2018. "Economía del comportamiento: pasado, presente y futuro," Revista de Economía Institucional, Universidad Externado de Colombia - Facultad de Economía, vol. 20(38), pages 9-43, January-J.
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    More about this item

    Keywords

    racionalidad; economía del comportamiento; sesgos conductuales.;
    All these keywords.

    JEL classification:

    • C29 - Mathematical and Quantitative Methods - - Single Equation Models; Single Variables - - - Other
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications

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