In quest for accountability in Greek public administration: The case of the Taxation Information System (TAXIS)

The paper examines how specific properties of the Greek political system such as legalism, clientelism and an authoritarian notion of accountability influence the deployment of information and communication technologies in the public sector. The paper argues that the reasons for this should be traced in the way bureaucratic clientelism deploys ex-ante accountability combined with procedural ambiguity within public organisations as a mechanism for the solidification of patron-client relationships both at the top and the bottom of the administrative echelon. As such, findings fill a lacuna in existing literature by showing how the practices and operations of Greek public administration condition ICT implementations in ways that are not conducive to actual reform. Thus, research in Greek public administration moves from traditional issues of clientelism and corruption to examine the underlying paradigm of action and the repercussions of the absence of a solid techno-scientific rationality for its operations.