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A multi-criteria and multi-actor perspective for the evaluation of sustainability services

Author

Listed:
  • Kirsi Hyytinen

    (VTT Information technology - Technical Research Centre of Finland)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Marja Toivonen

    (VTT Information technology - Technical Research Centre of Finland)

Abstract

The purpose of this paper is to study the challenge of the evaluation in the context of the services. Because of their specific nature the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We focus on the context of service innovation in the environmental sector, in which we develop further multi-criteria and multi-actor perspectives. The multi-criteria framework describes the impacts of sustainability services and the multi-actor framework aims at analyzing the impacts from the perspective of various actors involved. Thus, our study provides a two dimensional approach to assess the impacts of services. The focus is on understanding the dynamics of service creation in the environmental sector, and on using new evaluation methods and indicators in that sector.

Suggested Citation

  • Kirsi Hyytinen & Faïz Gallouj & Marja Toivonen, 2014. "A multi-criteria and multi-actor perspective for the evaluation of sustainability services," Post-Print halshs-01133963, HAL.
    • Handle: RePEc:hal:journl:halshs-01133963
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01133963
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    References listed on IDEAS

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    Keywords

    Sustainable services; service innovation; multi-criteria evaluation; multi-agent framework;
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