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Impact of cultural differences : A case study of ERP introduction in China

Author

Listed:
  • David E. Avison

    (EM - EMLyon Business School, ESSEC Business School)

  • Julien Malaurent

    (CNAM - Conservatoire National des Arts et Métiers [CNAM] - HESAM - HESAM Université - Communauté d'universités et d'établissements Hautes écoles Sorbonne Arts et métiers université)

Abstract

ERP systems are central to the information systems (IS) strategy of most international companies. With the global economy, there is pressure to implement such applications at a global level, in order to control and manage all the company processes at all sites. However, rolling out a global template in each of the different countries is risky as it does not take the local environment into account. Each country has its own specificities: organizational, cultural, political and economic, and these can have an important influence on the potential of the new IS. This case study describes a largely unsuccessful implementation of a French firm's ERP project in its Chinese subsidiary over 18 months. This system has been rolled out successfully elsewhere but our diagnosis suggests that China has particular cultural factors that include language, governance, political and legal issues.

Suggested Citation

  • David E. Avison & Julien Malaurent, 2007. "Impact of cultural differences : A case study of ERP introduction in China," Post-Print hal-02312719, HAL.
    • Handle: RePEc:hal:journl:hal-02312719
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    Cited by:

    1. Xiangbin Yan & Guang Yu & Peinan Ji, 2019. "ERP investment and implementation between China and US: difference and enlightenment," Information Technology and Management, Springer, vol. 20(4), pages 175-185, December.
    2. Manisha Saxena & Mr. A S Kohli & Professor, Jamia Millia Islamia, 2012. "Living With Dignity: A Pilot Project On Community Managed Toilets By Mrydo," Far East Journal of Psychology and Business, Far East Research Centre, vol. 8(2), pages 23-30, July.
    3. Malaurent, Julien & Avison, David, 2015. "From an apparent failure to a success story: ERP in China—Post implementation," International Journal of Information Management, Elsevier, vol. 35(5), pages 643-646.
    4. Tyge-F. Kummer & Jan Leimeister & Markus Bick, 2012. "On the Importance of National Culture for the Design of Information Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(6), pages 317-330, December.
    5. Choi, Tsan Ming & Chow, Pui Sze & Liu, Shuk Ching, 2013. "Implementation of fashion ERP systems in China: Case study of a fashion brand, review and future challenges," International Journal of Production Economics, Elsevier, vol. 146(1), pages 70-81.
    6. Martina Sageder & Birgit Feldbauer-Durstmüller, 2019. "Management control in multinational companies: a systematic literature review," Review of Managerial Science, Springer, vol. 13(5), pages 875-918, November.
    7. Zhu, Yan & Li, Yan & Wang, Weiquan & Chen, Jian, 2010. "What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry," International Journal of Information Management, Elsevier, vol. 30(3), pages 265-276.

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