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A literature review on performance measures of logistics management : an intellectual capital perspective

Author

Listed:
  • Ratapol Wudhikarn

    (EM - EMLyon Business School)

  • Nopasit Chakpitak
  • Gilles Neubert

Abstract

Today, logistics management requires a comprehensive set of performance indicators that measure both tangible assets and intellectual capital (IC) of organisations. Nevertheless, most of the measures used in the past mainly related to the financial aspect, although some specific components of IC, such as process efficiency and effectiveness, have been considered. Logistics literature lacks a comprehensive consideration of the diverse IC measures, and it is unclear which area of IC requires more focus and development. Therefore, to explore and identify an opportunity for improvement, this study reviews the academic literature related to IC measures in logistics management. This literature review considers 111 academic articles published between 1994 and 2016. Following the six dimensions of the IC-Index, all indicators obtained from the literature are classified according to IC elements. The key contribution of this review is that it addresses the following gaps in the literature: the limited adoption of comprehensive IC methods in logistics studies; underdevelopment of specific indicators and measures used; failure to consider all human capital as well as renewal and development elements; and, finally, lack of academic research considering the influences among the different IC elements and logistics and financial performance.

Suggested Citation

  • Ratapol Wudhikarn & Nopasit Chakpitak & Gilles Neubert, 2018. "A literature review on performance measures of logistics management : an intellectual capital perspective," Post-Print hal-02312140, HAL.
    • Handle: RePEc:hal:journl:hal-02312140
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    Citations

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    Cited by:

    1. Bo-Rui Yan & Qian-Li Dong & Qian Li & Min Li, 2022. "A Study on Risk Measurement of Logistics in International Trade: A Case Study of the RCEP Countries," Sustainability, MDPI, vol. 14(5), pages 1-13, February.
    2. Ratapol Wudhikarn & Nopasit Chakpitak & Gilles Neubert, 2020. "Improving the Strategic Benchmarking of Intellectual Capital Management in Logistics Service Providers," Sustainability, MDPI, vol. 12(23), pages 1-25, December.
    3. Popkova, Elena G. & Alekseev, Alexander N. & Lobova, Svetlana V. & Sergi, Bruno S., 2020. "The Theory of Innovation and Innovative Development. AI Scenarios in Russia," Technology in Society, Elsevier, vol. 63(C).
    4. Chen, Yi-Ting & Sun, Edward W. & Chang, Ming-Feng & Lin, Yi-Bing, 2021. "Pragmatic real-time logistics management with traffic IoT infrastructure: Big data predictive analytics of freight travel time for Logistics 4.0," International Journal of Production Economics, Elsevier, vol. 238(C).
    5. Ratapol Wudhikarn & Danaitun Pongpatcharatorntep, 2022. "An Improved Intellectual Capital Management Method for Selecting and Prioritizing Intangible-Related Aspects: A Case Study of Small Enterprise in Thailand," Mathematics, MDPI, vol. 10(4), pages 1-23, February.
    6. Ratapol Wudhikarn & Nopasit Chakpitak & Gilles Neubert, 2020. "Improving the Strategic Benchmarking of Intellectual Capital Management in Logistics Service Providers," Post-Print hal-03188190, HAL.
    7. Aisling Bonner & George Onofrei & Paul Humphreys & Michael Margey & Trevor Cadden, 2021. "Entrepreneurial versus cooperative social capital: The impact on operational performance," Business Strategy and the Environment, Wiley Blackwell, vol. 30(8), pages 3854-3865, December.

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