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How Information Systems Enable Digital Transformation: A focus on Business Models and Value Co‐production

Author

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  • Marie‐hélène Delmond

    (GREGH - Groupement de Recherche et d'Etudes en Gestion à HEC - HEC Paris - Ecole des Hautes Etudes Commerciales - CNRS - Centre National de la Recherche Scientifique, HEC Paris - Recherche - Hors Laboratoire - HEC Paris - Ecole des Hautes Etudes Commerciales)

  • Fabien Coelho

    (CRI - Centre de Recherche en Informatique - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres, Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres)

  • Alain Keravel

    (HEC Paris - Recherche - Hors Laboratoire - HEC Paris - Ecole des Hautes Etudes Commerciales)

  • Robert Mahl

    (CRI - Centre de Recherche en Informatique - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres, Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres)

Abstract

The digital economy has now a widespread impact on the whole economy and leads companies to transform and adopt new competition rules. Our objectives in this paper are 1) to analyze these evolutions and 2) to understand the role of informations systems in these changes. We have investigated two opposite environments: a pure Internet player selling an SaaS offering, and a traditional business that distributes products through a physical network of thousands of outlets. Our results show that both Internet players and traditional companies experience changes in the industry value chain, a growing importance of services, and develop new business models focused on an extended value proposition and cooperation with customers. The role of information systems is characterized by the evolution of the IT infrastructure, the expansion of inter organizational information systems and digital platforms and the development of new IT capabilities.

Suggested Citation

  • Marie‐hélène Delmond & Fabien Coelho & Alain Keravel & Robert Mahl, 2016. "How Information Systems Enable Digital Transformation: A focus on Business Models and Value Co‐production," Post-Print hal-01369141, HAL.
    • Handle: RePEc:hal:journl:hal-01369141
    Note: View the original document on HAL open archive server: https://minesparis-psl.hal.science/hal-01369141v2
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    References listed on IDEAS

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    1. Nilesh Saraf & Christoph Schlueter Langdon & Sanjay Gosain, 2007. "IS Application Capabilities and Relational Value in Interfirm Partnerships," Information Systems Research, INFORMS, vol. 18(3), pages 320-339, September.
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    Keywords

    Information systems; digital economy; business models; value proposition;
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