IDEAS home Printed from https://ideas.repec.org/p/gtr/gatrjs/jmmr191.html
   My bibliography  Save this paper

Strategic Leadership Style and Commitment to Service Quality on Services Innovation in Local Enterprise Water Services

Author

Listed:
  • Nur Afifah

    (Universitas Tanjungpura, 78124 Pontianak, West Kalimantan, Indonesia Author-2-Name: Ilzar Daud Author-2-Workplace-Name: Universitas Tanjungpura, 78124 Pontianak, West Kalimantan, Indonesia Author-3-Name: Author-3-Workplace-Name: Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:)

Abstract

Objective - This study explores and examines the theoretical framework regarding the influence of strategic leadership styles that include transformational leadership style and transactional leadership styles as well as their influence on commitment to service quality and how leadership style influences service innovation in local enterprise water services. Methodology/Technique - The number of respondents in this study were 120 employees who were selected using a purposive sampling method and were represented by each section relating to the task of serving customers. Structural Equation Modeling (SEM) is used to analyze the research data.Findings - The results show that transformational leadership style has an influence on commitment to services quality and service innovation. Novelty - Likewise, the transactional leadership style affects commitment to services quality, but it does not affect service innovation.

Suggested Citation

  • Nur Afifah, 2018. "Strategic Leadership Style and Commitment to Service Quality on Services Innovation in Local Enterprise Water Services," GATR Journals jmmr191, Global Academy of Training and Research (GATR) Enterprise.
    • Handle: RePEc:gtr:gatrjs:jmmr191
    as

    Download full text from publisher

    File URL: http://gatrenterprise.com/GATRJournals/pdf_files/JMMR%20Vol%203(3)/6.Nur%20Afifah.pdf
    Download Restriction: http://gatrenterprise.com/GATRJournals/online_submission.html
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Huang HUI & Che Wan Jasimahbt Wan Mohamed RADZI & Hashem Salarzadeh JENATABADI & Farihah Abu KASIM & Son RADU, 2013. "Influence of Organizational Learning and Innovation on Organizational Performance in Asian Manufacturing Food Industry," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(8), pages 962-971, August.
    2. Richard Harris & Qian Cher Li, 2009. "Exporting, R&D, and absorptive capacity in UK establishments," Oxford Economic Papers, Oxford University Press, vol. 61(1), pages 74-103, January.
    3. Che Wan Jasimahbt Wan Mohamed RADZI & Huang HUI & Hashem Salarzadeh JENATABADI & Farihah Abu KASIM & Son RADU, 2013. "The Relationship among Transformational Leadership, Organizational Learning, and Organizational Innovation: A Case Study in Asian Manufacturing Food Industry," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(8), pages 1051-1060, August.
    4. Che Wan Jasimahbt Wan Mohamed RADZI & Huang HUI & Hashem Salarzadeh JENATABADI & Farihah Abu KASIM & Son RADU, 2013. "The Relationship among Transformational Leadership, Organizational Learning, and Organizational Innovation: A Case Study in Asian Manufacturing Food Industry," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(8), pages 1051-1060.
    5. Valentine Millot, 2009. "Trademarks as an Indicator of Product and Marketing Innovations," OECD Science, Technology and Industry Working Papers 2009/6, OECD Publishing.
    6. Huang HUI & Che Wan Jasimahbt Wan Mohamed RADZI & Hashem Salarzadeh JENATABADI & Farihah Abu KASIM & Son RADU, 2013. "Influence of Organizational Learning and Innovation on Organizational Performance in Asian Manufacturing Food Industry," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(8), pages 962-971.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Munwar Hussain Pahi & Umair Ahmed & Abdullah Zafar Sheikh & Sarfraz Ahmed Dakhan & Faiz Muhammad Khuwaja & T. Ramayah, 2020. "Leadership and Commitment to Service Quality in Pakistani Hospitals: The Contingent Role of Role Clarity," SAGE Open, , vol. 10(4), pages 21582440209, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Che Wan Jasimah bt Wan Mohamed Radzi & Hashem Salarzadeh Jenatabadi & Huang Hui & Farihah Abu Kasim & Son Radu, 2013. "Explore Linkage between Knowledge Management and Organizational Performance in Asian Food Manufacturing Industry," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 3(8), pages 1753-1769, August.
    2. Bader Obeidat & Razan Nofal & Ra’ed Masa’deh, 2018. "The Effect of Transformational Leadership on Entrepreneurial Orientation: The Mediating Role of Organizational Learning Capability," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-77, November.
    3. Fadhil Rdahi Ghabash* & Jasim Mohammed Kareem & Hassan Hadi Hadaur Al_Birki, 2018. "The Interactive Role of Organizational Learning in the Relationship Between Modest Leadership and Employee Green Behavior Strategy," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 36-43:4.
    4. Ibrahim Bader Alharbi & Rossilah Jamil & Nik Hasnaa Nik Mahmood & Awaluddin Mohamed Shaharoun, 2023. "Transformational Leadership’s Impact on Organizational Innovation: The Mediating Role of Management Control System," Global Business Review, International Management Institute, vol. 24(6), pages 1418-1433, December.
    5. Nofal Razan Jamil & Bader Obeidat, 2019. "Reviewing the Mediating Role of Organizational Learning Capability on the Effect of Transformational Leadership on Entrepreneurial Orientation," Journal of Business & Management (COES&RJ-JBM), , vol. 7(2), pages 111-136, April.
    6. Jacinta Moreira & Maria Jose Silva & Jorge Simões & Gastão Sousa, 2012. "Drivers of Marketing Innovation in Portuguese Firms," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(31), pages 195-206, February.
    7. Richard Harris & John Moffat, 2011. "R&D, Innovation and Exporting," SERC Discussion Papers 0073, Centre for Economic Performance, LSE.
    8. Maria JOSE SILVA & Gastão SOUSA & Jacinta MOREIRA & Jorge SIMÕES, 2011. "Innovation Activities in the Service Sector: Empirical Evidence from Portuguese Firms," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 1(6), pages 1-17, October.
    9. Dirk Crass & Franz Schwiebacher, 2017. "The importance of trademark protection for product differentiation and innovation," Economia e Politica Industriale: Journal of Industrial and Business Economics, Springer;Associazione Amici di Economia e Politica Industriale, vol. 44(2), pages 199-220, June.
    10. Ventsislava Nikolova-Minkova, 2022. "Bulgarian and Foreign Trademark Activity in Bulgaria and Bulgarian Trademark Activity Abroad for the Period 2000-2019," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 2, pages 173-196.
    11. Bisharat Hussain Chang & Khalil Ahmed Channa & Emmanuel Uche & Osamah Ibrahim Khalaf & Osamah Waheed Ali, 2022. "Analyzing the impacts of terrorism on innovation activity: A cross country empirical study," Advances in Decision Sciences, Asia University, Taiwan, vol. 26(Special), pages 124-161, December.
    12. Halima Jibril & Stephen Roper, 2022. "Of chickens and eggs: Exporting, innovation novelty and productivity," Working Papers 027, The Productivity Institute.
    13. Tavassoli, Sam, 2013. "The Role of Product Innovation Output on Export Behavior of Firms," Papers in Innovation Studies 2013/38, Lund University, CIRCLE - Centre for Innovation Research.
    14. Godinho, Manuel Mira & Ferreira, Vítor, 2012. "Analyzing the evidence of an IPR take-off in China and India," Research Policy, Elsevier, vol. 41(3), pages 499-511.
    15. Joaquín Monreal-Pérez & Antonio Aragón-Sánchez & Gregorio Sánchez-Marín, 2015. "Do Export Markets Select The Most Innovative Producers? The Moderating Role Of Productivity," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 19(02), pages 1-28.
    16. Kampik, Franziska & Dachs, Bernhard, 2010. "The innovative performance of German multinationals abroad," MPRA Paper 28102, University Library of Munich, Germany.
    17. Oliviero A. Carboni, 2013. "A spatial analysis of R&D: the role of industry proximity," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 22(8), pages 820-839, November.
    18. Emek Basker & Timothy Simcoe, 2021. "Upstream, Downstream: Diffusion and Impacts of the Universal Product Code," Journal of Political Economy, University of Chicago Press, vol. 129(4), pages 1252-1286.
    19. Christopher F. Baum & Mustafa Caglayan & Oleksandr Talavera, 2016. "R&D Expenditures and Geographical Sales Diversification," Manchester School, University of Manchester, vol. 84(2), pages 197-221, March.
    20. Flora Bellone & Sarah Guillou & Lionel Nesta, 2009. "Are Export Premia Robust to Innovation Statistics?," SciencePo Working papers Main hal-00973076, HAL.

    More about this item

    Keywords

    Transformational and Transactional Leadership Style; Commitment to Service Quality (CSQ); Service Innovation (SI).;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gtr:gatrjs:jmmr191. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Prof. Dr. Abd Rahim Mohamad (email available below). General contact details of provider: http://gatrenterprise.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.