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Mobile work, mobile technology: consequences for decision-making

Author

Listed:
  • Junges, Fabio Miguel
  • Klein, Amarolinda Zanela
  • Gonçalo, Claudio Reis
  • Sørensen, Carsten

Abstract

This article explores how the decision-making processes that occur during mobile work differ from those that occur in fixed workplaces. We explored if the levels of intuition and rationality change in decision-making processes and how the use of mobile ICT influence the individual's perception of information quality. A qualitative research approach was applied combining a group and individual interviews, and a non-participant observation of a decision-making process simulation with 115 participants. The levels of intuition and reasoning in decision-making are not different between fixed and mobile groups. However, there is a perception of lower information quality and difficulties to process information in a mobility context. The time pressure caused by the constant connectivity via mobile devices has potentially adverse consequences for decision-making, increasing individuals' exposure to error. As positive consequences, there is greater agility of decision flows related to the use of mobile ICT, especially regarding low complexity decisions.

Suggested Citation

  • Junges, Fabio Miguel & Klein, Amarolinda Zanela & Gonçalo, Claudio Reis & Sørensen, Carsten, 2020. "Mobile work, mobile technology: consequences for decision-making," LSE Research Online Documents on Economics 103029, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:103029
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    File URL: http://eprints.lse.ac.uk/103029/
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    References listed on IDEAS

    as
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    More about this item

    Keywords

    decision-making; intuition; mobile ICT; mobile work; mobility;
    All these keywords.

    JEL classification:

    • R14 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Land Use Patterns
    • J01 - Labor and Demographic Economics - - General - - - Labor Economics: General

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