IDEAS home Printed from https://ideas.repec.org/h/zbw/entr21/262233.html
   My bibliography  Save this book chapter

Impact of Modern Communication Channels on Business Processes

In: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Zagreb, Croatia, 9-10 September 2021

Author

Listed:
  • Globočnik Žunac, Ana
  • Kocijan, Samanta
  • Martinčević, Ivana

Abstract

Business organizational communication, due to digitalization and transformations that take place in this sense in all business processes, takes a significantly different form from the one that used to be usually up to recently. Online business communication is usually more economical and faster than offline communication, and this reflects its important advantages, but the lack of contact can be one of the disadvantages and can lead to information overload and reduced concentration of recipients. The pandemic, which has driven businesses to focus on digital communication channels as much as possible, certainly has a significant impact on accelerating this change. Determining the extent to which these channels are optimal for overall business and communication processes is the focus of this paper, which presents secondary research of available scientific theory. The aim of this paper is to gather in one place the known scientific facts and determine in which future direction research of business communication should go. The paper shows the impact of the need to adapt to new communication channels on stress levels and points to the problem of a lack of feedback with nonverbal signals that are common in traditional contact communication (which is not online). In addition, the results indicate increased use of written business communication, which raises questions about the increased need for education in this regard.

Suggested Citation

  • Globočnik Žunac, Ana & Kocijan, Samanta & Martinčević, Ivana, 2021. "Impact of Modern Communication Channels on Business Processes," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2021), Hybrid Conference, Zagreb, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Zagreb, Croatia, 9-10 September 2021, pages 44-51, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    • Handle: RePEc:zbw:entr21:262233
    DOI: 10.54820/RJFK3212
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/262233/1/05-ENT-2021.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.54820/RJFK3212?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
    2. Kuester, Sabine & Konya-Baumbach, Elisa & Schuhmacher, Monika C., 2018. "Get the show on the road: Go-to-market strategies for e-innovations of start-ups," Journal of Business Research, Elsevier, vol. 83(C), pages 65-81.
    3. Salmoun Khaoula & Chafik Khalid & Tijani Omar, 2020. "The Impact of Stress Due to Digital Communication on Productivity: The Exploratory Study," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 6(4), pages 201-208.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. René Riedl & Harald Kindermann & Andreas Auinger & Andrija Javor, 2012. "Technostress from a Neurobiological Perspective," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(2), pages 61-69, April.
    2. Woo Jin Lee & Inho Hwang, 2021. "Sustainable Information Security Behavior Management: An Empirical Approach for the Causes of Employees’ Voice Behavior," Sustainability, MDPI, vol. 13(11), pages 1-23, May.
    3. Jin P. Gerlach & Ronald T. Cenfetelli, 2022. "Overcoming the Single-IS Paradigm in Individual-Level IS Research," Information Systems Research, INFORMS, vol. 33(2), pages 476-488, June.
    4. Constanţa POPESCU & Oana Mihaela ILIE & Georgiana Tatiana BONDAC, 2018. "The "Techno-stress" Phenomenon and Its Consequences in the Modern Organization," Book chapters-LUMEN Proceedings, in: Tomita CIULEI & Gabriel GORGHIU (ed.), CATES 2017, edition 1, volume 4, chapter 22, pages 224-238, Editura Lumen.
    5. Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
    6. Francesco Pace & Giulia Sciotto & Naomi Alexia Randazzo & Vincenza Macaluso, 2022. "Teachers’ Work-Related Well-Being in Times of COVID-19: The Effects of Technostress and Online Teaching," Social Sciences, MDPI, vol. 11(10), pages 1-10, October.
    7. You-Kyung Lee, 2021. "Impacts of Digital Technostress and Digital Technology Self-Efficacy on Fintech Usage Intention of Chinese Gen Z Consumers," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
    8. Umair Baig & Batool Muhammad Hussain & Ieva Meidute-Kavaliauskiene & Sigitas Davidavicius, 2022. "Digital Entrepreneurship: Future Research Directions and Opportunities for New Business Model," Sustainability, MDPI, vol. 14(9), pages 1-16, April.
    9. Shanshan Zhang & Fengchun Huang & Yuting Zhang & Qiwen Li, 2023. "A Person-Environment Fit Model to Explain Information and Communication Technologies-Enabled After-Hours Work-Related Interruptions in China," IJERPH, MDPI, vol. 20(4), pages 1-16, February.
    10. Sadia Shakeel & Muhammad Majid Khan & Rao Aamir Ali Khan & Bahaudin G. Mujtaba, 2022. "Linking Personality Traits, Self-Efficacy and Burnout of Teachers in Public Schools: Does School Climate Play a Moderating Role?," Public Organization Review, Springer, vol. 22(1), pages 19-39, March.
    11. Carla Estrada-Muñoz & Dante Castillo & Alejandro Vega-Muñoz & Joan Boada-Grau, 2020. "Teacher Technostress in the Chilean School System," IJERPH, MDPI, vol. 17(15), pages 1-17, July.
    12. Langley, Paul & Rieple, Alison, 2021. "Incumbents’ capabilities to win in a digitised world: The case of the fashion industry," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    13. Agota Giedrė Raišienė & Steponas Jonušauskas, 2013. "Silent issues of ICT era: impact of techno-stress to the work and life balance of employees," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 1(2), pages 108-115, December.
    14. Aini Farmania & Riska Dwinda Elsyah & Ananda Fortunisa, 2022. "The Phenomenon of Technostress during the COVID-19 Pandemic Due to Work from Home in Indonesia," Sustainability, MDPI, vol. 14(14), pages 1-21, July.
    15. Chiara Consiglio & Nicoletta Massa & Valentina Sommovigo & Luigi Fusco, 2023. "Techno-Stress Creators, Burnout and Psychological Health among Remote Workers during the Pandemic: The Moderating Role of E-Work Self-Efficacy," IJERPH, MDPI, vol. 20(22), pages 1-23, November.
    16. Konya-Baumbach, Elisa & Schuhmacher, Monika C. & Kuester, Sabine & Kuharev, Victoria, 2019. "Making a first impression as a start-up: Strategies to overcome low initial trust perceptions in digital innovation adoption," International Journal of Research in Marketing, Elsevier, vol. 36(3), pages 385-399.
    17. Hazra, Ummaha & Priyo, Asad Karim Khan, 2022. "Unethical practices in online classes during COVID-19 pandemic: an analysis of affordances using routine activity theory," MPRA Paper 117853, University Library of Munich, Germany.
    18. Yáñez-Valdés, Claudia & Guerrero, Maribel & Barros-Celume, Sebastián & Ibáñez, María J., 2023. "Winds of change due to global lockdowns: Refreshing digital social entrepreneurship research paradigm," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    19. Oriana Ippoliti & Silvio Giovarruscio, 2017. "Technostress.Test di valutazione: il modello SOGI/Technostress. Evaluation test: SOGI Model," IRCrES Working Paper 201708, CNR-IRCrES Research Institute on Sustainable Economic Growth - Moncalieri (TO) ITALY - former Institute for Economic Research on Firms and Growth - Torino (TO) ITALY.
    20. Christian Maier & Sven Laumer & Jason Bennett Thatcher & Jakob Wirth & Tim Weitzel, 2022. "Trial-Period Technostress: A Conceptual Definition and Mixed-Methods Investigation," Information Systems Research, INFORMS, vol. 33(2), pages 489-514, June.

    More about this item

    Keywords

    digital communication channels; digital communication transformation; business communication channels; business communication as a source of stress; written and oral business communication;
    All these keywords.

    JEL classification:

    • D8 - Microeconomics - - Information, Knowledge, and Uncertainty
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:entr21:262233. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: https://www.entrenova.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.