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Service Innovation: Aiming to Win

In: Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives

Author

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  • Tony Clayton

    (PIMS Associates, 15 Basinghall Street, London, EC2V 5BR, UK)

Abstract

The following sections are included:Why Service Innovation is Difficult to MeasureUK Innovation 2000Who are the Innovators?Which Firms are the "Innovation Winners"?How Effective Innovation is Turned to GrowthCombining Growth and MarginsInterpreting Statistical Evidence in the Real WorldConclusions

Suggested Citation

  • Tony Clayton, 2003. "Service Innovation: Aiming to Win," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 5, pages 113-133, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781848161306_0005
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    Cited by:

    1. Thakur, Ramendra & Hale, Dena, 2013. "Service innovation: A comparative study of U.S. and Indian service firms," Journal of Business Research, Elsevier, vol. 66(8), pages 1108-1123.
    2. Stoneman, Paul, 2011. "Soft Innovation: Economics, Product Aesthetics, and the Creative Industries," OUP Catalogue, Oxford University Press, number 9780199697021.
    3. Qiong Yao & Liwen Huang & Mingli Li, 2019. "The effects of tech and non-tech innovation on brand equity in China: The role of institutional environments," PLOS ONE, Public Library of Science, vol. 14(5), pages 1-24, May.

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