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Human Resources Management In Education

In: 10th LUMEN International Scientific Conference Rethinking Social Action. Core Values in Practice | RSACVP 2018 | 20-21 April 2018 | Suceava – Romania

Author

Listed:
  • Ioana Raluca Goldbach

    (Ph.D. Management, Land Forces Academy “Nicolae Balcescu†, Sibiu, Romania)

  • Izabela Florina Barbu

    (Ph.DS. Management, Valahia University of Targoviste, Romania)

  • Alina Bidireanu

    (Ph.DS. Management, Valahia University of Targoviste, Romania)

Abstract

Education and public service that involves direct contact between the one who offers the end user service are provided by people to people, they can not be separated in time and space. Services quality evaluation is made more difficult that evaluating the quality. Performers indicators used are those that express customer satisfaction measures, “intangible or mild†are often as important for succes as heavy and objective indicators. Among the indicators that remain lighter appearing in the customers mind: care, courtesy, tact, concern, respect and human quality in general. Training and further training of human resources in education are necessary and important to provide services to established standards, education services are services provided to people by people

Suggested Citation

  • Ioana Raluca Goldbach & Izabela Florina Barbu & Alina Bidireanu, 2018. "Human Resources Management In Education," Book chapters-LUMEN Proceedings, in: Antonio SANDU & Tomita CIULEI (ed.), 10th LUMEN International Scientific Conference Rethinking Social Action. Core Values in Practice | RSACVP 2018 | 20-21 April 2018 | Suceava – Romani, edition 1, volume 5, chapter 15, pages 162-173, Editura Lumen.
    • Handle: RePEc:lum:prchap:05-15
    DOI: https://doi.org/10.18662/lumproc.44
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    Cited by:

    1. Ioana Raluca Goldbach & Alina Bidireanu & Marilena Constantinescu & Isabela Florina Barbu, 2019. "A New Approach to Management of Vocational and Training Education," Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education, Editura Lumen, Department of Economics, vol. 11(2), pages 310-325, June.

    More about this item

    Keywords

    Quality; education; public services; human resources; success;
    All these keywords.

    JEL classification:

    • A3 - General Economics and Teaching - - Multisubject Collective Works
    • I2 - Health, Education, and Welfare - - Education
    • I3 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty
    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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