IDEAS home Printed from https://ideas.repec.org/a/wsi/jikmxx/v18y2019i02ns0219649219500242.html
   My bibliography  Save this article

Towards a Comprehensive Knowledge Management Improvement Model for Medical Laboratories

Author

Listed:
  • Lamiae Bentaleb

    (Faculty of Medicine and Pharmacy, University of Mohamed V, Rabat, Morocco)

  • Saâd El Kabbaj

    (Research and Medical Analysis Laboratory of the Fraternal of the Royal Gendarmerie, Rabat, Morocco)

  • Mimoun Zouhdi

    (Faculty of Medicine and Pharmacy, University of Mohamed V, Rabat, Morocco)

Abstract

Medical laboratories are complex facilities in which managing knowledge could impact patients’ lives. This paper presents a comprehensive and phased framework for knowledge management (KM) developed and applied within the Research and Medical Analysis Laboratory of the Gendarmerie Royale in Morocco. The model is built according to the PDCA wheel, and the four pillars of methodology are: leadership, knowledge core process, performance evaluation, and finally elements for its continuous improvement. This KM framework will help identify the knowledge needs and expectations of the medical laboratory’s relevant interested parties, support medical laboratory professionals with the decision-making process, and therefore enhance the quality of the services they provide.

Suggested Citation

  • Lamiae Bentaleb & Saâd El Kabbaj & Mimoun Zouhdi, 2019. "Towards a Comprehensive Knowledge Management Improvement Model for Medical Laboratories," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(02), pages 1-18, June.
    • Handle: RePEc:wsi:jikmxx:v:18:y:2019:i:02:n:s0219649219500242
    DOI: 10.1142/S0219649219500242
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S0219649219500242
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S0219649219500242?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. repec:dau:papers:123456789/4138 is not listed on IDEAS
    2. repec:dau:papers:123456789/4146 is not listed on IDEAS
    3. Adeel Mehmood & Muhammad Yousaf Zain Ul Abedin, 2017. "Does Knowledge Management Influence the Customer's Satisfaction and Intention to Quit? Mediating Role of Customer Relationship Management," Post-Print hal-01599100, HAL.
    4. Connie J. Pascal & Claire McInerney & John Orzano & Elizabeth C. Clark & Lynn Clemow, 2013. "The Use of Knowledge Management in Healthcare: The Implementation of Shared Care Plans in Electronic Medical Record Systems at One Primary Care Practice," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 12(04), pages 1-15.
    5. Tomoyoshi Yamazaki & Katsuhiro Umemoto, 2010. "Knowledge Management of Healthcare by Clinical-Pathways," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 9(02), pages 119-125.
    6. Kimiz Dalkir, 2011. "Knowledge Management in Theory and Practice," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262015080, December.
    7. G. Maiga & P. L. Mutuwa, 2015. "An Integrating Model of Knowledge Management for Improved Pediatric Healthcare Practice," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 14(02), pages 1-15.
    8. Michael E.D Koenig, 2011. "Knowledge Management in Theory and Practice (2nd ed.)," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 62(10), pages 2083-2083, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Anshuman Prasad & Pushkala Prasad, 2013. "Innovation in the Global Age: Implications for Business and Management in the Knowledge Economy," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 4(6), pages 82-89, November.
    2. Magdalena Parcheva, 2019. "Strategic Aspects of the Relation Knowledge Management - Entrepreneurial Activity of Organizations," Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, Union of Scientists - Varna, Economic Sciences Section, vol. 8(1), pages 94-103, April.
    3. Valtteri Kaartemo & Helena Känsäkoski, 2018. "Information and Knowledge Processes in Health Care Value Co-Creation and Co-Destruction," SAGE Open, , vol. 8(4), pages 21582440188, December.
    4. Mohajan, Haradhan, 2016. "A Comprehensive Analysis of Knowledge Management Cycles," MPRA Paper 83088, University Library of Munich, Germany, revised 16 Nov 2016.
    5. Niko Sudibjo & Siti Aulia & HG Retno Harsanti, 2022. "Empowering Personal Knowledge Management Among Teachers in Indonesia: A Multi-Faceted Approach using SEM," SAGE Open, , vol. 12(1), pages 21582440221, March.
    6. Gilberto Borrego & Samuel González-López & Ramón R. Palacio, 2022. "Tags’ Recommender to Classify Architectural Knowledge Applying Language Models," Mathematics, MDPI, vol. 10(3), pages 1-26, January.
    7. M. Max Evans & Ilja Frissen & Anthony K. P. Wensley, 2018. "Organisational Information and Knowledge Sharing: Uncovering Mediating Effects of Perceived Trustworthiness Using the PROCESS Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-29, March.
    8. FIASO Federazione Asl e Ospedali, 2017. "Knowledge Management e modelli strategici in sanit?. Una review strutturata della letteratura," MECOSAN, FrancoAngeli Editore, vol. 2017(103), pages 73-91.
    9. Ion Popa & Simona Cătălina Ștefan, 2019. "Modeling the Pathways of Knowledge Management Towards Social and Economic Outcomes of Health Organizations," IJERPH, MDPI, vol. 16(7), pages 1-21, March.
    10. Christoph Voegeli, 2019. "Understanding the Current State and Future Directions of Hotel Sector Knowledge Management: A Literature Review," Business and Economic Research, Macrothink Institute, vol. 9(2), pages 118-145, June.
    11. Chris Stary & Edith Stary, 2013. "Creating Meaningful Representations," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 12(04), pages 1-13.
    12. Thierno Tounkara & Pierre-Emmanuel Arduin, 2015. "Contextualizing Knowledge Sharing Strategy: The Case of an International Organization in the area of Development assistance," Post-Print hal-01277106, HAL.
    13. Maurizio Massaro & Filippo Zanin & Roland Bardy, 2014. "Levers of control and knowledge sharing in alliances among Large Firms and Small Firms in the pharmaceutical industry," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2014(2), pages 121-142.
    14. Jurgita Raudeliūnienė & Jurgita Raudeliūnienė & Bohumil Stadnik & Raminta Kindarytė, 2016. "Knowledge appliance process: theoretical and practical evaluation aspects," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 3(4), pages 368-379, June.
    15. Strugar, Ivan & Fakleš, Davor, 2016. "Knowledge Management in Knowledge Society," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2016), Rovinj, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Rovinj, Croatia, 8-9 September 2016, pages 273-279, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    16. Dagenais, Christian & Dupont, Didier & Brière, Frédéric N. & Mena, Diego & Yale-Soulière, Gabrielle & Mc Sween-Cadieux, Esther, 2020. "Codifying explicit and tacit practitioner knowledge in community social pediatrics organizations: Evaluation of the first step of a knowledge transfer strategy," Evaluation and Program Planning, Elsevier, vol. 79(C).
    17. Megnounif Abdellatif & Kherbouche Asma, 2019. "A New Model for the Impact of Knowledge Management on University Performance: Empirical Study Based on Student Opinions," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(03), pages 1-52, September.
    18. Bibi M. Alajmi & Laila N. Marouf & Abdus Sattar Chaudhry, 2016. "Knowledge Management for Healthcare: Investigating Practices that Drive Performance," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 1-17, June.
    19. Thierno Tounkara & Pierre-Emmanuel Arduin, 2014. "Aligning knowledge sharing strategy with organizational and cultural contexts : an information system perspective," Grenoble Ecole de Management (Post-Print) hal-01061014, HAL.
    20. Yao Chin Lin & Nhu-Hang Ha, 2015. "The Framework for KM Implementation in Product and Service Oriented SMEs: Evidence from Field Studies in Taiwan," Sustainability, MDPI, vol. 7(3), pages 1-21, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:jikmxx:v:18:y:2019:i:02:n:s0219649219500242. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/jikm/jikm.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.