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Innovating With Service Robots In Health And Welfare Living Labs

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  • SEPPO LEMINEN

    (Laurea University of Applied Sciences, Vanha Maantie 9, FI-02650 Espoo, Finland2Department of Marketing, Aalto University School of Business, P. O. Box 21230, FI-00076 Aalto, Finland)

  • MIKA WESTERLUND

    (Sprott School of Business, Carleton University, 305 Saint Patrick’s Bldg., 1125 Colonel by Drive, Ottawa, ON, K1S 5B6, Canada)

  • MERVI RAJAHONKA

    (South-Eastern Finland University of Applied Sciences XAMK, Patteristonkatu 3, 50100 Mikkeli, Finland)

Abstract

This paper examines diverse service innovations created with service robots in living labs that are an under researched and growing area of scholarly research. In particular, there is a need for research that connects robotics with welfare and health care living labs. This study focusses on the nexus between the different types of robots and services in living labs. It contributes to the literatures of open innovation and living labs by developing a conceptual framework for analysing service innovations enabled by robotics in eight living lab cases. The framework distinguishes four archetypes of service innovations in health and welfare living labs: (i) socialising, (ii) aiding, (iii) entertaining, and (iv) personal assisting. The paper concludes with implications to theory and practice, and suggests directions for future research.

Suggested Citation

  • Seppo Leminen & Mika Westerlund & Mervi Rajahonka, 2017. "Innovating With Service Robots In Health And Welfare Living Labs," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(08), pages 1-24, December.
    • Handle: RePEc:wsi:ijimxx:v:21:y:2017:i:08:n:s1363919617400138
    DOI: 10.1142/S1363919617400138
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    References listed on IDEAS

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    1. Seppo Leminen & Mika Westerlund, 2012. "Towards innovation in Living Labs networks," International Journal of Product Development, Inderscience Enterprises Ltd, vol. 17(1/2), pages 43-59.
    2. Eric von Hippel, 2007. "Horizontal innovation networks—by and for users," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 16(2), pages 293-315, April.
    3. Torras, Carme, 2016. "Service Robots for Citizens of the Future," European Review, Cambridge University Press, vol. 24(1), pages 17-30, February.
    4. Steve M. Bajgier & Hazem D. Maragah & Michael S. Saccucci & Andrew Verzilli & Victor R. Prybutok, 1991. "Introducing Students to Community Operations Research by Using a City Neighborhood As A Living Laboratory," Operations Research, INFORMS, vol. 39(5), pages 701-709, October.
    5. Dahlander, Linus & Gann, David M., 2010. "How open is innovation?," Research Policy, Elsevier, vol. 39(6), pages 699-709, July.
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    2. Indre Kalinauskaite & Rens Brankaert & Yuan Lu & Tilde Bekker & Aarnout Brombacher & Steven Vos, 2021. "Facing Societal Challenges in Living Labs: Towards a Conceptual Framework to Facilitate Transdisciplinary Collaborations," Sustainability, MDPI, vol. 13(2), pages 1-14, January.

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