IDEAS home Printed from https://ideas.repec.org/a/wly/corsem/v27y2020i5p2071-2080.html
   My bibliography  Save this article

Stakeholder engagement in sustainability reporting: A classification model

Author

Listed:
  • Fabricio Stocker
  • Michelle P. de Arruda
  • Keysa M. C. de Mascena
  • João M. G. Boaventura

Abstract

This study presents analysis criteria used to identify and classify the level of engagement between firms and stakeholders. We analyzed 119 sustainability reports disclosed by companies operating in the energy sector from 40 different countries. Our study adopted the following stakeholder engagement classification levels: information strategy, response strategy, and involvement strategy. The results show that, although strategic involvement actions are at a high quality level, they are the least adopted by the companies studied, which concentrate their engagement actions at the least complex levels. Our contribution is to propose a matrix of engagement strategies as a tool that is formed by nine strategic quadrants, providing clear differentiation between engagement strategies that can be used to improve sustainability reports and to rethink the quality and focus of actions with stakeholders.

Suggested Citation

  • Fabricio Stocker & Michelle P. de Arruda & Keysa M. C. de Mascena & João M. G. Boaventura, 2020. "Stakeholder engagement in sustainability reporting: A classification model," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(5), pages 2071-2080, September.
    • Handle: RePEc:wly:corsem:v:27:y:2020:i:5:p:2071-2080
    DOI: 10.1002/csr.1947
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/csr.1947
    Download Restriction: no
    File URL: https://libkey.io/10.1002/csr.1947?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Dennis A. Gioia & Kumar Chittipeddi, 1991. "Sensemaking and sensegiving in strategic change initiation," Strategic Management Journal, Wiley Blackwell, vol. 12(6), pages 433-448, September.
    2. Ofer Zwikael & Arun A. Elias & Mark J. Ahn, 2012. "Stakeholder collaboration and engagement in virtual projects," International Journal of Networking and Virtual Organisations, Inderscience Enterprises Ltd, vol. 10(2), pages 117-136.
    3. Michelle Greenwood, 2007. "Stakeholder Engagement: Beyond the Myth of Corporate Responsibility," Journal of Business Ethics, Springer, vol. 74(4), pages 315-327, September.
    4. Víctor Amor‐Esteban & Ma‐Purificación Galindo‐Villardón & Isabel‐María García‐Sánchez & Fátima David, 2019. "An extension of the industrial corporate social responsibility practices index: New information for stakeholder engagement under a multivariate approach," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(1), pages 127-140, January.
    5. Andrea Venturelli & Simona Cosma & Rossella Leopizzi, 2018. "Stakeholder Engagement: An Evaluation of European Banks," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(4), pages 690-703, July.
    6. Mariëtte van Huijstee & Pieter Glasbergen, 2008. "The practice of stakeholder dialogue between multinationals and NGOs," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 15(5), pages 298-310, September.
    7. Concepción Garcés‐Ayerbe & Pilar Rivera‐Torres & Inés Suárez‐Perales, 2019. "Stakeholder engagement mechanisms and their contribution to eco‐innovation: Differentiated effects of communication and cooperation," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(6), pages 1321-1332, November.
    8. Lars Moratis & Satu Brandt, 2017. "Corporate stakeholder responsiveness? Exploring the state and quality of GRI‐based stakeholder engagement disclosures of European firms," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 24(4), pages 312-325, July.
    9. Torelli, Riccardo & Balluchi, Federica & Furlotti, Katia, 2019. "The materiality assessment and stakeholder engagement: A content analysis of sustainability reports," OSF Preprints tw6c7, Center for Open Science.
    10. José M. Brotons & Manuel E. Sansalvador, 2020. "The relation between corporate social responsibility certification and financial performance: An empirical study in Spain," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(3), pages 1465-1477, May.
    11. David Talbot & Olivier Boiral, 2018. "GHG Reporting and Impression Management: An Assessment of Sustainability Reports from the Energy Sector," Journal of Business Ethics, Springer, vol. 147(2), pages 367-383, January.
    12. Matthew Johnson & Friederike Redlbacher & Stefan Schaltegger, 2018. "Stakeholder Engagement for Corporate Sustainability: A Comparative Analysis of B2C and B2B Companies," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(4), pages 659-673, July.
    13. Giacomo Manetti, 2011. "The quality of stakeholder engagement in sustainability reporting: empirical evidence and critical points," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 18(2), pages 110-122, March.
    14. Andreas Rasche & Daniel Esser, 2006. "From Stakeholder Management to Stakeholder Accountability," Journal of Business Ethics, Springer, vol. 65(3), pages 251-267, May.
    15. Anne Bridget Lane & Bree Devin, 2018. "Operationalizing Stakeholder Engagement in CSR: A Process Approach," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(3), pages 267-280, May.
    16. Zeineb Miniaoui & Faten Chibani & Khaled Hussainey, 2019. "The impact of country‐level institutional differences on corporate social responsibility disclosure engagement," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(6), pages 1307-1320, November.
    17. Irene M. Herremans & Jamal A. Nazari & Fereshteh Mahmoudian, 2016. "Stakeholder Relationships, Engagement, and Sustainability Reporting," Journal of Business Ethics, Springer, vol. 138(3), pages 417-435, October.
    18. Wicks, Andrew C. & Gilbert, Daniel R. & Freeman, R. Edward, 1994. "A Feminist Reinterpretation of The Stakeholder Concept," Business Ethics Quarterly, Cambridge University Press, vol. 4(4), pages 475-497, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Luigi Lepore & Loris Landriani & Sabrina Pisano & Gabriella D’Amore & Stefano Pozzoli, 2023. "Corporate governance in the digital age: the role of social media and board independence in CSR disclosure. Evidence from Italian listed companies," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 27(3), pages 749-785, September.
    2. José M. Moneva & Sabina Scarpellini & Alfonso Aranda‐Usón & Igor Alvarez Etxeberria, 2023. "Sustainability reporting in view of the European sustainable finance taxonomy: Is the financial sector ready to disclose circular economy?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(3), pages 1336-1347, May.
    3. Bonetti, Lisa & Lai, Alessandro & Stacchezzini, Riccardo, 2023. "Stakeholder engagement in the public utility sector: Evidence from Italian ESG reports," Utilities Policy, Elsevier, vol. 84(C).
    4. Parvez Alam Khan & Satirenjit Kaur Johl & Shireenjit K. Johl, 2021. "Does adoption of ISO 56002‐2019 and green innovation reporting enhance the firm sustainable development goal performance? An emerging paradigm," Business Strategy and the Environment, Wiley Blackwell, vol. 30(7), pages 2922-2936, November.
    5. Hamzeh Al Amosh & Saleh F. A. Khatib & Husam Ananzeh, 2024. "Terrorist attacks and environmental social and governance performance: Evidence from cross‐country panel data," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(1), pages 210-223, January.
    6. Miriam Pedol & Elena Biffi & Simone Melzi, 2021. "Sustainability game," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(5), pages 1540-1548, September.
    7. Rashid Maqbool & Yahya Rashid & Saleha Ashfaq, 2022. "Renewable energy project success: Internal versus external stakeholders' satisfaction and influences of power‐interest matrix," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(6), pages 1542-1561, December.
    8. Chipangamate, Nelson S. & Nwaila, Glen T. & Bourdeau, Julie E. & Zhang, Steven E., 2023. "Integration of stakeholder engagement practices in pursuit of social licence to operate in a modernising mining industry," Resources Policy, Elsevier, vol. 85(PB).
    9. Anna Chwiłkowska-Kubala & Szymon Cyfert & Kamila Malewska & Katarzyna Mierzejewska & Witold Szumowski, 2021. "The Relationships among Social, Environmental, Economic CSR Practices and Digitalization in Polish Energy Companies," Energies, MDPI, vol. 14(22), pages 1-20, November.
    10. Kamalesh Kumar & Rishtee Batra & Giacomo Boesso, 2021. "Difference in stakeholder engagement approach of small & medium enterprises and large companies and its performance implications," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(3), pages 992-1001, May.
    11. Chunya Ren & Irene Wei Kiong Ting & Wen‐Min Lu & Qian Long Kweh, 2022. "Nonlinear effects of ESG on energy‐adjusted firm efficiency: Evidence from the stakeholder engagement of apple incorporated," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1231-1246, September.
    12. Helna Almeida de Araujo Góes & Ghulam Fatima & Ronaldo de Oliveira Santos Jhunior & João Maurício Gama Boaventura, 2023. "Managing for stakeholders towards corporate environmental sustainability," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(4), pages 1561-1572, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bonetti, Lisa & Lai, Alessandro & Stacchezzini, Riccardo, 2023. "Stakeholder engagement in the public utility sector: Evidence from Italian ESG reports," Utilities Policy, Elsevier, vol. 84(C).
    2. Simona Cosma & Rossella Leopizzi & Simone Pizzi & Mario Turco, 2021. "The stakeholder engagement in the European banks: Regulation versus governance. What changes after the NF directive?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(3), pages 1091-1103, May.
    3. Cristian R. Loza Adaui, 2020. "Sustainability Reporting Quality of Peruvian Listed Companies and the Impact of Regulatory Requirements of Sustainability Disclosures," Sustainability, MDPI, vol. 12(3), pages 1-22, February.
    4. Anne Bridget Lane & Bree Devin, 2018. "Operationalizing Stakeholder Engagement in CSR: A Process Approach," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(3), pages 267-280, May.
    5. Irene M. Herremans & Jamal A. Nazari & Fereshteh Mahmoudian, 2016. "Stakeholder Relationships, Engagement, and Sustainability Reporting," Journal of Business Ethics, Springer, vol. 138(3), pages 417-435, October.
    6. Antonio Iazzi & Simone Pizzi & Lea Iaia & Mario Turco, 2020. "Communicating the stakeholder engagement process: A cross‐country analysis in the tourism sector," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(4), pages 1642-1652, July.
    7. Bart Manning & Geert Braam & Daniel Reimsbach, 2019. "Corporate governance and sustainable business conduct—Effects of board monitoring effectiveness and stakeholder engagement on corporate sustainability performance and disclosure choices," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(2), pages 351-366, March.
    8. Jaime-Andres Correa-Garcia & Maria-Antonia Garcia-Benau & Emma Garcia-Meca, 2018. "CSR Communication Strategies of Colombian Business Groups: An Analysis of Corporate Reports," Sustainability, MDPI, vol. 10(5), pages 1-19, May.
    9. Natalia Aversano & Ferdinando Di Carlo & Giuseppe Sannino & Paolo Tartaglia Polcini & Rosa Lombardi, 2020. "Corporate social responsibility, stakeholder engagement, and universities: New evidence from the Italian scenario," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(4), pages 1892-1899, July.
    10. Joanna Dyczkowska & Tomasz Dyczkowski, 2020. "Building Stakeholder Relations through Ongoing Engagement and Constructive Dialogue: Lessons from Large Biopharmaceutical Companies," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 733-746.
    11. Andrea Venturelli & Simona Cosma & Rossella Leopizzi, 2018. "Stakeholder Engagement: An Evaluation of European Banks," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(4), pages 690-703, July.
    12. Anne-Laure P. Winkler & Jill A. Brown & David L. Finegold, 2019. "Employees as Conduits for Effective Stakeholder Engagement: An Example from B Corporations," Journal of Business Ethics, Springer, vol. 160(4), pages 913-936, December.
    13. Lars Moratis & Satu Brandt, 2017. "Corporate stakeholder responsiveness? Exploring the state and quality of GRI‐based stakeholder engagement disclosures of European firms," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 24(4), pages 312-325, July.
    14. Helna Almeida de Araujo Góes & Ghulam Fatima & Ronaldo de Oliveira Santos Jhunior & João Maurício Gama Boaventura, 2023. "Managing for stakeholders towards corporate environmental sustainability," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(4), pages 1561-1572, July.
    15. Laura Maria Ferri & Matteo Pedrini & Marco Minciullo, 2022. "Corporate social responsibility and stakeholder dialogue under institutional voids: decoupling the role of corporate motives, ethics, and resources," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 26(1), pages 159-188, March.
    16. María Consuelo Pucheta‐Martínez & Inmaculada Bel‐Oms & Lúcia Lima Rodrigues, 2020. "Does stakeholder engagement encourage environmental reporting? The mediating role of firm performance," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3025-3037, December.
    17. Agostino Vollero & Francesca Conte & Alfonso Siano & Claudia Covucci, 2019. "Corporate social responsibility information and involvement strategies in controversial industries," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(1), pages 141-151, January.
    18. Isabel-María García-Sánchez & Cristina Aibar-Guzmán & Carmen Serrano-Valdecillos & Beatriz Aibar-Guzmán, 2022. "Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies," Sustainability, MDPI, vol. 14(3), pages 1-26, February.
    19. Leonardo Becchetti & Emanuele Bobbio & Federico Prizia & Lorenzo Semplici, 2022. "Going Deeper into the S of ESG: A Relational Approach to the Definition of Social Responsibility," Sustainability, MDPI, vol. 14(15), pages 1-22, August.
    20. María Luisa Pajuelo Moreno & Teresa Duarte-Atoche, 2019. "Relationship between Sustainable Disclosure and Performance—An Extension of Ullmann’s Model," Sustainability, MDPI, vol. 11(16), pages 1-33, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:corsem:v:27:y:2020:i:5:p:2071-2080. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: https://doi.org/10.1002/(ISSN)1535-3966 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.