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Individual’s Resistance Regarding BPM Initiative: Case Study of the Insurance Company

Author

Listed:
  • Pejić Bach Mirjana

    (University of Zagreb, Faculty of Economics & Business, Croatia)

  • Bosilj Vukšić Vesna

    (University of Zagreb, Faculty of Economics & Business, Croatia)

  • Suša Vugec Dalia

    (University of Zagreb, Faculty of Economics & Business, Croatia)

Abstract

Though the individual’s resistance is very often considered a significant barrier to BPM success, the literature on that topic is quite scarce. With the aim to shed light on this topic, we have conducted research of a Croatian insurance company. We examined the impact of individual’s resistance regarding BPM initiative using the theory of reasoned action. Structural equation model was developed using the data collected by the survey among company employees. The results indicate that subjective norms are positively related to the individual’s resistance regarding BPM initiative, while positive initial belief regarding BPM initiative tends to decrease the probability of resistance to change.

Suggested Citation

  • Pejić Bach Mirjana & Bosilj Vukšić Vesna & Suša Vugec Dalia, 2017. "Individual’s Resistance Regarding BPM Initiative: Case Study of the Insurance Company," Naše gospodarstvo/Our economy, Sciendo, vol. 63(4), pages 29-39, December.
    • Handle: RePEc:vrs:ngooec:v:63:y:2017:i:4:p:29-39:n:3
    DOI: 10.1515/ngoe-2017-0021
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    References listed on IDEAS

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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    business process management; theory of reasoned action; individual’s resistance; insurance company; change management; Croatia;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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