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Intercultural Challenges Facing the Hospitality Industry. Implications for Education and Hospitality Management

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  • Grobelna Aleksandra

    (Gdynia Maritime University)

Abstract

Hospitality organizations which are increasingly operating internationally create real challenges for their employees and managers to interact and effectively work with people from different cultural environments. Many problems may relate to intercultural communication between managers and employees as well as between employees and hotel guests from different cultural backgrounds. Therefore, the issue of intercultural communication has recently had an increasing reach in the hospitality industry.

Suggested Citation

  • Grobelna Aleksandra, 2015. "Intercultural Challenges Facing the Hospitality Industry. Implications for Education and Hospitality Management," Journal of Intercultural Management, Sciendo, vol. 7(3), pages 101-117, September.
    • Handle: RePEc:vrs:joinma:v:7:y:2015:i:3:p:101-117:n:6
    DOI: 10.1515/joim-2015-0023
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    References listed on IDEAS

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    1. Reisinger, Yvette & Turner, Lindsay, 1998. "Cultural Differences between Mandarin-Speaking Tourists and Australian Hosts and Their Impact on Cross-Cultural Tourist-Host Interaction," Journal of Business Research, Elsevier, vol. 42(2), pages 175-187, June.
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