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The maturity of using the organization’s relational intelligence in the processes of building relational capital: a smart organization example

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  • Adamik Anna

    (* Institute of Management, Faculty of Organization and Management, Lodz University of Technology, ; Wólczańska 221 Street, 93-005 Lodz, Poland)

  • Walecka Anna

    (** Institute of Management, Faculty of Organization and Management, Lodz University of Technology, ; Wólczańska 221 Street, 93-005 Lodz, Poland)

Abstract

The Smart World is a specific operational environment that encompasses, with its sophisticated techno-technological, ecological, social, and organizational requirements, various entities, systems, and things, including socially and environmentally aware people and their cognitive thinking. This dynamic technological, social, and cultural development and the solutions implemented in the companies that it drives are resulting in changing management paradigms, new business models, and the development of new types of organizations. One of these is the SMART organization, which can provide a real benchmark for the development processes of other organizations. The basis of its effective functioning is relational intelligence, which contributes to building and utilizing the right relational capital of the organization. Given the above, the aim of the study was to identify the essence of the areas and forms of impact of relational intelligence (RI) on selected elements of relational capital (RC), as well as to attempt to assess the maturity of the application of RI in the practice of enterprises using the example of the SMART organization.

Suggested Citation

  • Adamik Anna & Walecka Anna, 2024. "The maturity of using the organization’s relational intelligence in the processes of building relational capital: a smart organization example," International Journal of Contemporary Management, Sciendo, vol. 60(1), pages 44-59, March.
    • Handle: RePEc:vrs:ijcoma:v:60:y:2024:i:1:p:44-59:n:2
    DOI: 10.2478/ijcm-2024-0001
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    References listed on IDEAS

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