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Impact of Mobile Applications in Changing the Tourist Experience

Author

Listed:
  • Dias Sónia

    (Estoril Higher Institute for Tourism and Hotel Studies, Estoril, Portugal)

  • Afonso Victor Alves

    (Estoril Higher Institute for Tourism and Hotel Studies, Estoril, Portugal)

Abstract

This exploratory study investigates the impact of technology on the tourist experience. This research analyzed the effect of new technologies on the behaviour of new tourism consumers, the importance of mobile technology in the tourism industry, and the phenomenon of mobile tourism in the change of the tourism experience. It also studied the spillover effect that these changes have had on the use of mobile applications in tourism, trying to understand their impact on the tourism experience. A quantitative and qualitative analysis supported this investigation through a survey of 110 Portuguese tourists using applications and two interviews with administrators of mobile application development companies, and, finally, through the analysis of four case studies. The main conclusion is that smartphones and mobile travel applications can substantially alter the tourist experience. Tourists assume that smartphones have motivated changes in the activities and emotions experienced, especially in social applications that allow them to maintain contact with their friends and families and increase security levels.

Suggested Citation

  • Dias Sónia & Afonso Victor Alves, 2021. "Impact of Mobile Applications in Changing the Tourist Experience," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 11(1), pages 113-120, December.
    • Handle: RePEc:vrs:ejothr:v:11:y:2021:i:1:p:113-120:n:9
    DOI: 10.2478/ejthr-2021-0011
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    References listed on IDEAS

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    1. Barbara Neuhofer & Dimitrios Buhalis & Adele Ladkin, 2013. "High Tech for High Touch Experiences: A Case Study From the Hospitality Industry," Springer Books, in: Lorenzo Cantoni & Zheng (Phil) Xiang (ed.), Information and Communication Technologies in Tourism 2013, edition 127, pages 290-301, Springer.
    2. Wang, Dan & Xiang, Zheng & Fesenmaier, Daniel R., 2014. "Adapting to the mobile world: A model of smartphone use," Annals of Tourism Research, Elsevier, vol. 48(C), pages 11-26.
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