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Forty years of The Service Industries Journal: a bibliometric review

Author

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  • Giampaolo Viglia
  • Satish Kumar
  • Nitesh Pandey
  • Yatish Joshi

Abstract

Established in 1981, the Service Industries Journal (SIJ) has over 40 years of history. This study presents a comprehensive bibliometric analysis of the journal. The bibliographic coupling of the journal reveals that major themes in the journal are service management, service innovation, service adoption and service experience, service quality and customer satisfaction, management of service quality, consumer behavior, service firms, and service and relationship marketing. The research published in the journal has gone from primarily being of conceptual-qualitative nature to an empirical-quantitative one, with a collaboration network that has become more global over time.

Suggested Citation

  • Giampaolo Viglia & Satish Kumar & Nitesh Pandey & Yatish Joshi, 2022. "Forty years of The Service Industries Journal: a bibliometric review," The Service Industries Journal, Taylor & Francis Journals, vol. 42(1-2), pages 1-20, January.
    • Handle: RePEc:taf:servic:v:42:y:2022:i:1-2:p:1-20
    DOI: 10.1080/02642069.2021.2003341
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    Cited by:

    1. Yao, Ye & Du, Huibin & Zou, Hongyang & Zhou, Peng & Antunes, Carlos Henggeler & Neumann, Anne & Yeh, Sonia, 2023. "Fifty years of Energy Policy: A bibliometric overview," Energy Policy, Elsevier, vol. 183(C).
    2. Kumar, Satish & Rao, Sandeep & Goyal, Kirti & Goyal, Nisha, 2022. "Journal of Behavioral and Experimental Finance: A bibliometric overview," Journal of Behavioral and Experimental Finance, Elsevier, vol. 34(C).
    3. Debmalya Mukherjee & Saumyaranjan Sahoo & Satish Kumar, 2023. "Two Decades of International Business and International Management Scholarship on Africa: A Review and Future Directions," Management International Review, Springer, vol. 63(6), pages 863-909, December.
    4. Fabian Jintae Froese & Ashish Malik & Satish Kumar & Saumyaranjan Sahoo, 2022. "Asian business and management: review and future directions," Asian Business & Management, Palgrave Macmillan, vol. 21(5), pages 657-689, November.

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