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A systematic approach for evaluating port effectiveness

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  • Mary R. Brooks
  • Tony Schellinck
  • Athanasios A. Pallis

Abstract

The objective of this paper is to examine how users evaluate port effectiveness and identify those constructs relevant to that evaluation. The three user groups studied are carriers, cargo interests, and suppliers of services at the port. The study team developed an on-line survey instrument and delivered it to Canadian port users with the assistance of eight industry organizations. The findings of the research are based on the contributions of 57 decision makers with port usage experience, many of whom fit into more than one group of users. The study concludes that the evaluation criteria influencing users’ perceptions of satisfaction, competitiveness, and service delivery effectiveness are different, and so while the determinants of these constructs have considerable overlap, they are different constructs. This paper also illustrates how independent (or third-party) evaluation of port performance might be used by a port to strategically improve its service to users, and therefore have value from a port perspective in its strategic planning.

Suggested Citation

  • Mary R. Brooks & Tony Schellinck & Athanasios A. Pallis, 2011. "A systematic approach for evaluating port effectiveness," Maritime Policy & Management, Taylor & Francis Journals, vol. 38(3), pages 315-334, May.
    • Handle: RePEc:taf:marpmg:v:38:y:2011:i:3:p:315-334
    DOI: 10.1080/03088839.2011.572702
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    Citations

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    Cited by:

    1. Ha, Min-Ho & Yang, Zaili & Lam, Jasmine Siu Lee, 2019. "Port performance in container transport logistics: A multi-stakeholder perspective," Transport Policy, Elsevier, vol. 73(C), pages 25-40.
    2. Marcelo Müller Beuren & Rafael Andriotti & Guilherme Bergmann Borges Vieira & José Luis Duarte Ribeiro & Francisco José Kliemann Neto, 2018. "On measuring the efficiency of Brazilian ports and their management models," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 20(1), pages 149-168, March.
    3. Zhang, Qiang & Zheng, Shiyuan & Geerlings, Harry & El Makhloufi, Abdel, 2019. "Port governance revisited: How to govern and for what purpose?," Transport Policy, Elsevier, vol. 77(C), pages 46-57.
    4. Mary R. Brooks & Tony Schellinck, 2015. "Measuring port effectiveness: what really determines cargo interests' evaluations of port service delivery?," Maritime Policy & Management, Taylor & Francis Journals, vol. 42(7), pages 699-711, October.
    5. Moreira, Paulo Pires, 2012. "A Análise De Sines Como Ativo Geoestratégico Nacional: Um Cluster Suportado Nas Redes Marítimas Mundiais [The Analysis of Sines as a Geostrategic Asset: A Cluster Supported in the Maritime Chain]," MPRA Paper 47694, University Library of Munich, Germany, revised 04 Oct 2012.
    6. Chen, Jihong & Wan, Zheng & Zhang, Fangwei & Park, Nam-kyu & Zheng, Aibing & Zhao, Jun, 2018. "Evaluation and comparison of the development performances of typical free trade port zones in China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 506-526.
    7. Julián Martínez Moya & María Feo Valero, 2017. "Port choice in container market: a literature review," Transport Reviews, Taylor & Francis Journals, vol. 37(3), pages 300-321, May.
    8. Wided Bedoui & Mame Gningue, 2019. "An integrated performance monitoring model based on port stakeholders perceptions [Modèle de pilotage de la performance globale basé sur les perceptions des parties prenantes portuaires]," Post-Print hal-02901541, HAL.
    9. Caldeira dos Santos, Murillo & Pereira, Fábio Henrique, 2021. "Development and application of a dynamic model for road port access and its impacts on port-city relationship indicators," Journal of Transport Geography, Elsevier, vol. 96(C).
    10. Adolf K.Y. Ng & Zaili Yang & Stephen Cahoon & Paul T.W. Lee & Philipp Breidenbach & Timo Mitze, 2016. "The Long Shadow of Port Infrastructure in Germany: Cause or Consequence of Regional Economic Prosperity?," Growth and Change, Wiley Blackwell, vol. 47(3), pages 378-392, September.
    11. Moreira, Paulo Pires, 2015. "The Role of Seaports for Portuguese Economic Recovery: The Port of Sines," MPRA Paper 66287, University Library of Munich, Germany.
    12. Jason Angelopoulos & Constantine Chlomoudis & Eustratia Dalvadani, 2014. "International Dock Work Conventions in the era of post-globalization," SPOUDAI Journal of Economics and Business, SPOUDAI Journal of Economics and Business, University of Piraeus, vol. 64(1), pages 5-15, january-m.
    13. Moreira, Paulo Pires, 2013. "The port of Sines:contribution for the emergence of a regional cluster," MPRA Paper 47719, University Library of Munich, Germany.

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