IDEAS home Printed from https://ideas.repec.org/a/taf/jbemgt/v14y2013i4p696-714.html
   My bibliography  Save this article

Performance evaluation of private universities based on balanced scorecard: empirical study based on Iran

Author

Listed:
  • Sarfaraz Hashemkhani Zolfani
  • Abdolhamid Safaei Ghadikolaei

Abstract

Private universities are new generation of universities in Iran that their existences are less than 20 years. The research in this area was never completed about evaluating of these universities all these years. The aim of this research is to make a framework for evaluating these universities with Balanced Scorecard (BSC) and MCDM methods. Three MCDM methods are applied in this research. DEMATEL is applied for research on cause and effect relations of perspectives of BSC, ANP is applied to calculate weights of indices in perspectives and finally VIKOR for ranking universities that is selected as a case study. This research totally used 38 experts in two groups for evaluating of universities. Results of this research are: (1) Internal Process is the most effective perspective of BSC. (2) Brand, Academic Excellence, Product Quality, Student Satisfaction and Budget Control are five more important indices that calculated with ANP. (3) Shomal University of Amol is the best university among five universities that were selected for this research and they have been established more than ten years.

Suggested Citation

  • Sarfaraz Hashemkhani Zolfani & Abdolhamid Safaei Ghadikolaei, 2013. "Performance evaluation of private universities based on balanced scorecard: empirical study based on Iran," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 14(4), pages 696-714, September.
    • Handle: RePEc:taf:jbemgt:v:14:y:2013:i:4:p:696-714
    DOI: 10.3846/16111699.2012.665383
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.3846/16111699.2012.665383
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.3846/16111699.2012.665383?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Fijałkowska Justyna & Oliveira Cidalia, 2018. "Balanced Scorecard in Universities," Journal of Intercultural Management, Sciendo, vol. 10(4), pages 57-83, December.
    2. Noor Azmi Bin Hashim & Aliyu Olayemi Abdullateef & Bashir Danlami Sarkindaji, 2015. "The Moderating Infl uence of Trust on the Relationship between Institutional Image/Reputation, Perceived Value on Student Loyalty in Higher Education Institution," International Review of Management and Marketing, Econjournals, vol. 5(3), pages 122-128.
    3. Büyüközkan, Gülçin & Güleryüz, Sezin, 2016. "An integrated DEMATEL-ANP approach for renewable energy resources selection in Turkey," International Journal of Production Economics, Elsevier, vol. 182(C), pages 435-448.
    4. Gul, Muhammet & Yucesan, Melih, 2022. "Performance evaluation of Turkish Universities by an integrated Bayesian BWM-TOPSIS model," Socio-Economic Planning Sciences, Elsevier, vol. 80(C).
    5. Fahmi Fadhl Al-Hosaini & Saudah Sofian, 2015. "A Review of Balanced Scorecard Framework in Higher Education Institution (HEIs)," International Review of Management and Marketing, Econjournals, vol. 5(1), pages 26-35.
    6. Ertugrul Ayyildiz & Mirac Murat & Gul Imamoglu & Yildiz Kose, 2023. "A novel hybrid MCDM approach to evaluate universities based on student perspective," Scientometrics, Springer;Akadémiai Kiadó, vol. 128(1), pages 55-86, January.
    7. Vivek Agrawal & Nitin Seth & Jitendra Kumar Dixit, 2022. "A combined AHP–TOPSIS–DEMATEL approach for evaluating success factors of e-service quality: an experience from Indian banking industry," Electronic Commerce Research, Springer, vol. 22(3), pages 715-747, September.
    8. Qi-Zhen Zhang & Shan Jiang & Ran Liu & Hu-Chen Liu, 2020. "An Integrated Decision-Making Model for Analyzing Key Performance Indicators in University Performance Management," Mathematics, MDPI, vol. 8(10), pages 1-16, October.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:jbemgt:v:14:y:2013:i:4:p:696-714. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/TBEM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.