Sharing Tacit Knowledge Online: A Case Study of e-Learning in Cisco's Network of System Integrator Partner Firms
AbstractThis paper contributes to an ongoing debate about the impact of information and communication technologies (ICTs) on the interpersonal sharing of tacit knowledge. Drawing upon the philosophical writings of Michael Polanyi and an original case study of e-learning in Cisco Systems, the paper challenges the widespread argument that ICT-mediated communication is inadequate for the sharing of tacit knowledge. The main conclusion is that advanced e-learning systems—particularly remote laboratories—make possible efficient sharing of tacit knowledge between internationally dispersed technicians. However, successful knowledge-sharing depends crucially on the degree to which the users are motivated to acquire new knowledge online. Motivation can be facilitated through the participation in online networks of practice, but in order to access and benefit from these networks people require a certain threshold level of technical relevant knowledge, which is the most easily generated in local communities of practice.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by Taylor and Francis Journals in its journal Industry and Innovation.
Volume (Year): 16 (2009)
Issue (Month): 2 ()
Contact details of provider:
Web page: http://www.informaworld.com/smpp/title~db=all~content=t713424563
You can help add them by filling out this form.
reading list or among the top items on IDEAS.Access and download statisticsgeneral information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Michael McNulty).
If references are entirely missing, you can add them using this form.