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The motivation of different employee generations: a case study of the spa industry

Author

Listed:
  • Adriana Grenčíková

    (Alexander Dubček University of Trenčín, Slovakia)

  • Valentinas Navickas

    (Alexander Dubček University of Trenčín, Slovakia)

  • Jana Spankova

    (Alexander Dubček University of Trenčín, Slovakia)

  • Karol Krajčo

    (Alexander Dubček University of Trenčín, Slovakia)

Abstract

The spa industry is one of the sectors of economic activities that react sensitively to natural, political, economic, legislative, and social changes. Even today, in the era of digitization, it is challenging to find the possibility of replacing human labor. Their live work realizes the preparation of the facilities and the offer of the services themselves. Social contact is essential to maintain the high quality of services provided in the spa, which requires high staff engagement. Employees create a real business relationship with the customer. This study's primary goal is to identify the motivation preferences of different employee generations in spa industry. The research methods used in the paper are general theoretical methods of scientific knowledge - induction, deduction, analysis, comparison, synthesis of available bibliographic sources, and scientific abstraction for generalization of results. Furthermore, we used the methods of descriptive statistics. The survey was an essential source of information. We tackled spa industry employees in Slovakia and the Czech Republic.

Suggested Citation

  • Adriana Grenčíková & Valentinas Navickas & Jana Spankova & Karol Krajčo, 2022. "The motivation of different employee generations: a case study of the spa industry," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 10(1), pages 80-90, September.
    • Handle: RePEc:ssi:jouesi:v:10:y:2022:i:1:p:80-90
    DOI: 10.9770/jesi.2022.10.1(4)
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    References listed on IDEAS

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    1. Constanta POPESCU & Roxana SURCEL (GEORGESCU), 2017. "Human Resources’ Performance In Career - A Goal For A Competitive Organization," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 11(1), pages 863-870, November.
    2. Lyu, Wenjing & Liu, Jin, 2021. "Soft skills, hard skills: What matters most? Evidence from job postings," Applied Energy, Elsevier, vol. 300(C).
    3. Julija Moskvina, 2022. "Work after retirement: the evidence of sustainable employment from Lithuanian enterprise," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 4(2), pages 52-62, June.
    4. Anna Senkova & Kristina Sambronska & Jana Mitrikova & Daniela Matusikova & Svetlana Matkova, 2016. "Corporate Culture As A Tool For Increasing Employee Motivation," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 13(2), pages 131-141, June.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    employee motivation; retention; generation X; Generation Y; generation Z; baby boomer generation; workforce; Covid; SPA industry;
    All these keywords.

    JEL classification:

    • J21 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Force and Employment, Size, and Structure
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • L80 - Industrial Organization - - Industry Studies: Services - - - General

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