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How does the interview change the importance of résumé information in acceptance decisions? An experimental study in the hotel industry

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  • Che-Jen Su
  • Nicolas Lorgnier
  • Jin-Hsing Yang
  • Seung Oh

Abstract

The present study examines the effects of résumé information and interview conditions on postinterview acceptance decisions in a laboratory selection setting of the hotel industry. Data from 229 responses by undergraduate students majoring in hospitality management in Taipei indicated that résumé-based cognitive abilities (CAs) were positively related to applicant’s chance of being accepted after the interview. Furthermore, the effect of résumé-based interpersonal abilities (IAs) was stronger for female applicants in the interview than their male counterparts. The effect of CAs was also stronger when applicants used excuse rather than justification as defense tactics during interviews. Copyright Springer-Verlag Berlin Heidelberg 2015

Suggested Citation

  • Che-Jen Su & Nicolas Lorgnier & Jin-Hsing Yang & Seung Oh, 2015. "How does the interview change the importance of résumé information in acceptance decisions? An experimental study in the hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 9(4), pages 711-732, December.
    • Handle: RePEc:spr:svcbiz:v:9:y:2015:i:4:p:711-732
    DOI: 10.1007/s11628-014-0253-y
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    References listed on IDEAS

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    1. Taegoo Kim & Soyon Paek & Chang Choi & Gyehee Lee, 2012. "Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 503-526, December.
    2. Stephen Grove & Raymond Fisk & Mary Laforge, 2004. "Developing the impression management skills of the service worker: an application of Stanislavsky's principles in a services context," The Service Industries Journal, Taylor & Francis Journals, vol. 24(2), pages 1-14, March.
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    Cited by:

    1. Che-Jen Su & Hsin-Hsing Liao & Nicolas Lorgnier & Wen-Shen Yen & Patrick Bouchet & Yuichi Hirooka & Rim Jallouli & Mornay Roberts-Lombard & Yi-Fang Lan, 2019. "Measuring Adolescent Influence Tactics With Parents in Family Vacation Decisions: A Comparable Scale Across 19 Societies," SAGE Open, , vol. 9(1), pages 21582440198, March.
    2. Stephen D. Risavy, 2017. "The Resume Research Literature: Where Have We Been and Where Should We Go Next?," Journal of Educational and Developmental Psychology, Canadian Center of Science and Education, vol. 7(1), pages 169-169, May.
    3. Estela Fernández-Sabiote & Inés López-López, 2020. "Discovering Call Interaction Fluency: A Way to Improve Experiences with Call Centres," Service Science, INFORMS, vol. 12(1), pages 26-42, March.
    4. I-Fang Cheng & Che-Jen Su & Hsin-Hsing Liao & Nicolas Lorgnier & Anne-Marie Lebrun & Wen-Shen Yen & Yi-Fang Lan & Yingfang Huang, 2019. "Adolescents’ perceptions of mother–father dominance in family vacation decisions: a 25-society study," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 755-778, December.

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