IDEAS home Printed from https://ideas.repec.org/a/spr/schmbr/v18y2017i1d10.1007_s41464-016-0020-9.html
   My bibliography  Save this article

Stains on the Bright Side of Process-Oriented Organizational Designs: an Empirical Investigation of Advantages and Disadvantages

Author

Listed:
  • Michael Leyer

    (Universität Rostock)

  • Jutta Stumpf-Wollersheim

    (Technische Universität München)

  • Daniel Kronsbein

    (Frankfurt School of Finance & Management)

Abstract

Empirical and anecdotal evidence point to the advantages of a process orientation from an organizational perspective but do not explicitly consider the potential disadvantages or the employee’s perspective. However, to be able to profit from a process orientation, organizations undergoing a transformation of their organizational structure must ensure that employees adopt a process orientation in their daily work. The purpose of this study is to show the employees’ perspectives on potential (dis)advantages of a process orientation. We surveyed employees in the financial services sector (N = 1,101) with an exploratory design that uses open questions on the main advantages and disadvantages of process orientation. Based on the survey data, we observe advantages that extend beyond those reported by prior research. Additionally, we find that employees partly perceive a process orientation as disadvantageous; this perception, in turn, may lead to the resistance of employees in times of organizational transformations. The findings can serve as a guideline for managers when introducing process orientation in highlighting which disadvantages should be mitigated and which advantages should be emphasized.

Suggested Citation

  • Michael Leyer & Jutta Stumpf-Wollersheim & Daniel Kronsbein, 2017. "Stains on the Bright Side of Process-Oriented Organizational Designs: an Empirical Investigation of Advantages and Disadvantages," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 18(1), pages 29-47, February.
    • Handle: RePEc:spr:schmbr:v:18:y:2017:i:1:d:10.1007_s41464-016-0020-9
    DOI: 10.1007/s41464-016-0020-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s41464-016-0020-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s41464-016-0020-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Véronique Ambrosini & Cliff Bowman, 2001. "Tacit Knowledge: Some Suggestions for Operationalization," Journal of Management Studies, Wiley Blackwell, vol. 38(6), pages 811-829, September.
    2. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alina Alecse Stanciu & Iuliana Camelia Stoenica & George Adrian Bilcan & Gina Nuti Gheltu, 2018. "Managerial Culture - Factor of Influence of Performance," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 4(1), pages 50-53, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Fang Li & Sheng Zhang & Yuhuan Jin, 2018. "Sustainability of University Technology Transfer: Mediating Effect of Inventor’s Technology Service," Sustainability, MDPI, vol. 10(6), pages 1-17, June.
    2. Toppen, R. & Smits, M.T. & Ribbers, P.M.A., 1998. "Improving process performance through market network design : A study of the impact of electronic markets in the financial securities sector," Other publications TiSEM c3c8d2ea-7727-475e-83cf-d, Tilburg University, School of Economics and Management.
    3. Byrd, T. A. & Marshall, T. E., 1997. "Relating information technology investment to organizational performance: a causal model analysis," Omega, Elsevier, vol. 25(1), pages 43-56, February.
    4. Jan Resenga Maluleka & Omwoyo Bosire Onyancha & Isola Ajiferuke, 2016. "Factors influencing research collaboration in LIS schools in South Africa," Scientometrics, Springer;Akadémiai Kiadó, vol. 107(2), pages 337-355, May.
    5. Félicia Saïah & Diego Vega & Harwin de Vries & Joakim Kembro, 2023. "Process modularity, supply chain responsiveness, and moderators: The Médecins Sans Frontières response to the Covid‐19 pandemic," Production and Operations Management, Production and Operations Management Society, vol. 32(5), pages 1490-1511, May.
    6. V.K. Gupta, 2016. "Strategic framework for managing forces of continuity and change in innovation and risk management in service sector: a study of service industry in India," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 23(1), pages 1-17.
    7. Douglas Dean & Richard Orwig & Douglas Vogel, 2000. "Facilitation Methods for Collaborative Modeling Tools," Group Decision and Negotiation, Springer, vol. 9(2), pages 109-128, March.
    8. Harry Hummels & Patrick Nullens, 2022. "‘Other-wise’ Organizing. A Levinasian Approach to Agape in Work and Business Organisations," Humanistic Management Journal, Springer, vol. 7(2), pages 211-232, October.
    9. Magdalena LUCA (DEDIU), 2014. "Business Process Reengineering," Risk in Contemporary Economy, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, pages 233-236.
    10. Tina George Karippacheril & Soonhee Kim & Robert P. Jr. Beschel & Changyong Choi, 2016. "Bringing Government into the 21st Century," World Bank Publications - Books, The World Bank Group, number 24579, December.
    11. Stephan Kudyba, 2006. "Enhancing Organisational Information Flow And Knowledge Creation In Re-Engineering Supply Chain Systems: An Analysis Of The U.S. Automotive Parts And Supplies Model," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 10(02), pages 163-173.
    12. Nurmi, Raimo, 1998. "Knowledge-intensive firms," Business Horizons, Elsevier, vol. 41(3), pages 26-32.
    13. Csaba Deák, 2005. "Change by Successful Projects - IT and Change Projects in Hungary," Theory Methodology Practice (TMP), Faculty of Economics, University of Miskolc, vol. 3(01), pages 17-22.
    14. Daniele Binci, 2013. "L?equilibrio organizzativo attraverso il clima. L?evidenza empirica di un ente locale," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2013(1), pages 65-97.
    15. Vansina, L.S. & Taillieu, T.C.B., 1994. "Business process reengineering or socio-technical system design in new clothes?," WORC Paper 94.09.064/3, Tilburg University, Work and Organization Research Centre.
    16. Wai-Ki Fu & Hing-Po Lo & Derek Drew, 2006. "Collective learning, collective knowledge and learning networks in construction," Construction Management and Economics, Taylor & Francis Journals, vol. 24(10), pages 1019-1028.
    17. Rajat Roy & Justine Brown & Chris Gaze, 2003. "Re-engineering the construction process in the speculative house-building sector," Construction Management and Economics, Taylor & Francis Journals, vol. 21(2), pages 137-146.
    18. Awolusi & Olawumi Dele & Akeke & Niyi Isreal & Akinruwa & Temitope Emmanuel, 2014. "Modeling Business Process Re-Engineering and Organizational Performance in the Nigerian Oil and Gas Industry," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 3(5), pages 336-350.
    19. Fındık, Derya & Beyhan, Berna, 2014. "A Perceptual Measure of Innovation Performance: Micro Level Evidence from Turkey," MPRA Paper 60961, University Library of Munich, Germany.
    20. Jacques Simonin & Selmin Nurcan & Judith Barrios, 2013. "Evolution organisationnelle fondée sur la cohérence des relations entre acteurs avec les buts métiers," Post-Print hal-00831621, HAL.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:schmbr:v:18:y:2017:i:1:d:10.1007_s41464-016-0020-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.