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Quality Assurance Driving Factors as Antecedents of Knowledge Management: a Stakeholder-Focussed Perspective in Higher Education

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  • S. M. Riad Shams

    (Ural Federal University)

  • Zhanna Belyaeva

    (Ural Federal University)

Abstract

Similar to many other types of organisations, the successful development of higher education institutions generally depends on proactive multi-stakeholder management strategy. As a social responsibility of universities, quality assurance (QA) of higher education is already an established research domain. However, the issues that serve as driving factors in higher education’s quality are acknowledged in this vast knowledge stream in a dispersed way. An objective of this paper is to provide a quick snapshot of the major QA driving factors in higher education. Another objective here is to discuss the significance of these existing QA driving factors in higher education as prospective antecedents of knowledge management among the key stakeholders in the higher education sector and beyond. An inductive constructivist approach is followed to review the relevant QA driving factors from the extant scholarly views. A number of relevant factors are précised from the literature that would be instrumental to uphold quality in higher education. The discussion demonstrates that these factors are also significant to transfer and share knowledge between the key stakeholders not only for universities, but also for businesses, governments and other organisational stakeholders. The paper proposes a framework of the QA drivers’ application for meaningful knowledge transfer between diverse stakeholders and clarifies the framework’s managerial implications. This conceptual framework specifies different scenarios and perspectives of QA drivers’ application in the global education sector. The academic novelty is based on the inductive approach applied in the paper. QA practitioners will be able to follow these factors as steering phenomena to effectively assure quality, in relation to their multi-stakeholder relationships in higher education and beyond.

Suggested Citation

  • S. M. Riad Shams & Zhanna Belyaeva, 2019. "Quality Assurance Driving Factors as Antecedents of Knowledge Management: a Stakeholder-Focussed Perspective in Higher Education," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(2), pages 423-436, June.
    • Handle: RePEc:spr:jknowl:v:10:y:2019:i:2:d:10.1007_s13132-017-0472-2
    DOI: 10.1007/s13132-017-0472-2
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    1. Isabel-María García-Sánchez & Cristina Aibar-Guzmán & Carmen Serrano-Valdecillos & Beatriz Aibar-Guzmán, 2022. "Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies," Sustainability, MDPI, vol. 14(3), pages 1-26, February.
    2. Atheer Abdullah Mohammed & Abdul Hafeez-Baig & Raj Gururajan, 2018. "Exploring Processes that are Used for Managing Knowledge in theHigher Education Environment: A Case Study in a Queensland Regional University," International Journal of Business and Economic Affairs (IJBEA), Sana N. Maswadeh, vol. 3(2), pages 73-90.
    3. Kusainov, Askarbek K. & Yessenova, Kamchat A. & Kassymova, Roza S. & Moldassan, Kuanysh S. & Sembayeva, Ardak M., 2021. "Comparative analysis of the process of training education managers in educational institutions," International Journal for Research in Vocational Education and Training (IJRVET), European Research Network in Vocational Education and Training (VETNET), European Educational Research Association, vol. 8(2), pages 186-207.
    4. Grybauskienė, Ieva & Jankauskienė, Žymantė & Kubilienė, Erika, 2019. "The Impact Of Knowledge Management On Sustainable Activities Of Higher Education Institution," EUREKA: Social and Humanities, Scientific Route OÜ, issue 3, pages 17-29.

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