IDEAS home Printed from https://ideas.repec.org/a/spr/infott/v20y2018i1d10.1007_s40558-018-0123-x.html
   My bibliography  Save this article

Users’ acceptance of innovative mobile hotel booking trends: UK vs. PRC

Author

Listed:
  • Meng Tao

    (Dongbei University of Finance and Economics)

  • Muhammad Zahid Nawaz

    (Dongbei University of Finance and Economics)

  • Shahid Nawaz

    (The Islamia University of Bahawalpur)

  • Asad Hassan Butt

    (Dongbei University of Finance and Economics)

  • Hassan Ahmad

    (Dongbei University of Finance and Economics)

Abstract

Purpose The innovative technologies have paved the way for hotel booking through mobile applications and thus creating a strong bonding among hotel industry companies and OTAs (online travel agents) regarding the distribution channels. Mobile hotel booking users’ loyalty intentions are becoming equally important for the hotel business, OTAs and to the mobile hotel booking service providers. It’s so indispensable to retain the current consumers and grow market share. Though, present literature related to mobile booking technology first and foremost concentrated on espousal and acceptance of the technology. The drive behind this study is to understand a model that describes the issues connected to mobile hotel booking and consumer loyalty towards it. Design/methodology/approach The designed and planned models have been examined using SEM approach, the two-step approach by using SmartPLS3 statistical package. Empirical data was collected through distribution of online questionnaire from 733 mobile hotel booking users from United Kingdom (mainly England) and China. Findings Study results revealed that convenience, compatibility, and performance expectancy had a clear and vivid influence on the users’ loyalty intentions towards mobile hotel booking through the use of technology. In addition, the compatibility factor is influencing PEOU. And PEOU has a significant impact towards loyalty intentions of consumers. Originality/value Research findings have provided treasured insights for theoretical and practical implications for lodging and traveling industry organizations. Also, it provided good information to app developers and to those companies that provide tools and technology towards hospitality industry.

Suggested Citation

  • Meng Tao & Muhammad Zahid Nawaz & Shahid Nawaz & Asad Hassan Butt & Hassan Ahmad, 2018. "Users’ acceptance of innovative mobile hotel booking trends: UK vs. PRC," Information Technology & Tourism, Springer, vol. 20(1), pages 9-36, December.
    • Handle: RePEc:spr:infott:v:20:y:2018:i:1:d:10.1007_s40558-018-0123-x
    DOI: 10.1007/s40558-018-0123-x
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s40558-018-0123-x
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s40558-018-0123-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Viswanath Venkatesh, 2000. "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model," Information Systems Research, INFORMS, vol. 11(4), pages 342-365, December.
    2. Pan, Yue & Sheng, Simon & Xie, Frank T., 2012. "Antecedents of customer loyalty: An empirical synthesis and reexamination," Journal of Retailing and Consumer Services, Elsevier, vol. 19(1), pages 150-158.
    3. Li, Na & Chen, Kaihua & Kou, Mingting, 2017. "Technology foresight in China: Academic studies, governmental practices and policy applications," Technological Forecasting and Social Change, Elsevier, vol. 119(C), pages 246-255.
    4. Ritu Agarwal & V. Sambamurthy & Ralph M. Stair, 2000. "Research Report: The Evolving Relationship Between General and Specific Computer Self-Efficacy—An Empirical Assessment," Information Systems Research, INFORMS, vol. 11(4), pages 418-430, December.
    5. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    6. Bilgihan, Anil & Barreda, Albert & Okumus, Fevzi & Nusair, Khaldoon, 2016. "Consumer perception of knowledge-sharing in travel-related Online Social Networks," Tourism Management, Elsevier, vol. 52(C), pages 287-296.
    7. Dale L. Goodhue, 1995. "Understanding User Evaluations of Information Systems," Management Science, INFORMS, vol. 41(12), pages 1827-1844, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Andreas Strebinger & Horst Treiblmaier, 2022. "Profiling early adopters of blockchain-based hotel booking applications: demographic, psychographic, and service-related factors," Information Technology & Tourism, Springer, vol. 24(1), pages 1-30, March.
    2. Sally Mohamed Amer, 2021. "The Effect of E-Servicescape, Website Trust and Perceived Value on Consumer Online Booking Intentions: The Moderating Role of Online Booking Experience," International Business Research, Canadian Center of Science and Education, vol. 14(6), pages 133-133, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ozturk, Ahmet Bulent & Bilgihan, Anil & Nusair, Khaldoon & Okumus, Fevzi, 2016. "What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience," International Journal of Information Management, Elsevier, vol. 36(6), pages 1350-1359.
    2. Mäntymäki, Matti & Salo, Jari, 2013. "Purchasing behavior in social virtual worlds: An examination of Habbo Hotel," International Journal of Information Management, Elsevier, vol. 33(2), pages 282-290.
    3. McLean, Graeme & Osei-Frimpong, Kofi & Al-Nabhani, Khalid & Marriott, Hannah, 2020. "Examining consumer attitudes towards retailers' m-commerce mobile applications – An initial adoption vs. continuous use perspective," Journal of Business Research, Elsevier, vol. 106(C), pages 139-157.
    4. Yoon, Jeewhan & Vonortas, Nicholas S. & Han, SungWon, 2020. "Do-It-Yourself laboratories and attitude toward use: The effects of self-efficacy and the perception of security and privacy," Technological Forecasting and Social Change, Elsevier, vol. 159(C).
    5. T. G. Saji & Deepa Paul, 2018. "Behavioural Intention to the Use of Mobile Banking in Kerala: An Application of Extended Classical Technology Acceptance Model," Metamorphosis: A Journal of Management Research, , vol. 17(2), pages 111-119, December.
    6. Lionel P. Robert Jr. & Tracy Ann Sykes, 2017. "Extending the Concept of Control Beliefs: Integrating the Role of Advice Networks," Information Systems Research, INFORMS, vol. 28(1), pages 84-96, March.
    7. Kerstin Pezoldt & Jana Schliewe, 2012. "Akzeptanz von Self-Service-Technologien: State of the Art," Schmalenbach Journal of Business Research, Springer, vol. 64(2), pages 205-253, March.
    8. Weiyin Hong & Frank K. Y. Chan & James Y. L. Thong & Lewis C. Chasalow & Gurpreet Dhillon, 2014. "A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research," Information Systems Research, INFORMS, vol. 25(1), pages 111-136, March.
    9. Agarwal, Reeti & Rastogi, Sanjay & Mehrotra, Ankit, 2009. "Customers’ perspectives regarding e-banking in an emerging economy," Journal of Retailing and Consumer Services, Elsevier, vol. 16(5), pages 340-351.
    10. Nan Zhang & Xunhua Guo & Guoqing Chen, 2011. "Why adoption and use behavior of IT/IS cannot last?—two studies in China," Information Systems Frontiers, Springer, vol. 13(3), pages 381-395, July.
    11. Neill, William D. & Richard, James E., 2012. "Intranet portals: Marketing and managing individuals’ acceptance and use," Australasian marketing journal, Elsevier, vol. 20(2), pages 147-157.
    12. Nathalie Demoulin & Kristof Coussement, 2018. "Acceptance of text-mining systems: The signaling role of information quality," Post-Print hal-02111772, HAL.
    13. Ritu Agarwal & Viswanath Venkatesh, 2002. "Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability," Information Systems Research, INFORMS, vol. 13(2), pages 168-186, June.
    14. Lee, Kyootai & Yan, Aihua & Joshi, Kailash, 2011. "Understanding the dynamics of users’ belief in software application adoption," International Journal of Information Management, Elsevier, vol. 31(2), pages 160-170.
    15. Tsung Teng Chen, 2012. "The development and empirical study of a literature review aiding system," Scientometrics, Springer;Akadémiai Kiadó, vol. 92(1), pages 105-116, July.
    16. Yu Wang & Shanyong Wang & Jing Wang & Jiuchang Wei & Chenglin Wang, 2020. "An empirical study of consumers’ intention to use ride-sharing services: using an extended technology acceptance model," Transportation, Springer, vol. 47(1), pages 397-415, February.
    17. Globisch, Joachim & Dütschke, Elisabeth & Schleich, Joachim, 2018. "Acceptance of electric passenger cars in commercial fleets," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 122-129.
    18. Niyazi Gümüº & Özgür Çark, 2021. "The effect of customers’ attitudes towards chatbots on their experience and behavioral intention in Turkey," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 19(3), pages 420-436.
    19. Meena, Rahul & Sarabhai, Samar, 2023. "Extrinsic and intrinsic motivators for usage continuance of hedonic mobile apps," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
    20. Michael Addotey-Delove & Richard E. Scott & Maurice Mars, 2023. "Healthcare Workers’ Perspectives of mHealth Adoption Factors in the Developing World: Scoping Review," IJERPH, MDPI, vol. 20(2), pages 1-27, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infott:v:20:y:2018:i:1:d:10.1007_s40558-018-0123-x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.