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Business Architecture Flexibility as a Result of Knowledge-Intensive Process Management

Author

Listed:
  • Alexander Gromoff

    (National Research University “Higher School of Economics” (NRU HSE))

  • Yulia Bilinkis

    (National Research University “Higher School of Economics” (NRU HSE))

  • Nikolay Kazantsev

    (National Research University “Higher School of Economics” (NRU HSE))

Abstract

In 2016 a survey was conducted among Russian companies to discover the most common problems associated with flexibility of business process management. A gap between strict process formalization demands and unpredictable nature of many knowledge-intensive operations was identified. The article suggests an approach to facilitate process management via combined context-aware set of methods. Firstly, the key terms are selected to serve as special cause indicators of variation in a process instance based on risk profiles. Afterward a cloud service is called, which automatically analyzes semantic annotation of the concrete process instance. Risk detection service identifies potential operational risks and in case of unexpected process execution complexities notifies users. Finally, expert search service calls for an expert in an organization automatically to create expert community. This novel approach could be used for knowledge-intensive business sectors (such as Research and Development) or in any organization interested in increasing its agility in changing business environment.

Suggested Citation

  • Alexander Gromoff & Yulia Bilinkis & Nikolay Kazantsev, 2017. "Business Architecture Flexibility as a Result of Knowledge-Intensive Process Management," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 18(1), pages 73-86, March.
    • Handle: RePEc:spr:gjofsm:v:18:y:2017:i:1:d:10.1007_s40171-016-0150-4
    DOI: 10.1007/s40171-016-0150-4
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    References listed on IDEAS

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    1. Papazoglou, M. & van den Heuvel, W.J.A.M., 2007. "Service oriented architectures : Approaches, technologies and research issues," Other publications TiSEM c0ca7265-f37f-42ed-a261-1, Tilburg University, School of Economics and Management.
    2. Ram Mudambi, 2008. "Location, control and innovation in knowledge-intensive industries," Journal of Economic Geography, Oxford University Press, vol. 8(5), pages 699-725, September.
    3. Gromov A.I. & Bilinkis Yu.A. & Kazantsev N.S. & Zueva A.G., 2016. "Applying extended DMAIC methodology to optimize weakly structured business processes," Бизнес-информатика, CyberLeninka;Федеральное государственное автономное образовательное учреждение высшего образования «Национальный исследовательский университет «Высшая школа экономики», issue 3 (37), pages 72-80.
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    Cited by:

    1. Nikita Konovalov & Alexander Gromoff & Alina V. Vladimirova & Yaroslav Gorchakov, 2020. "Can CRM Flexibility Raise Bank Efficiency?," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(2), pages 101-112, June.
    2. Payam Hanafizadeh & Mohammad Reza Harati Nik, 2020. "Configuration of Data Monetization: A Review of Literature with Thematic Analysis," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 17-34, March.

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